Director of Operations

Job Overview

Our client is seeking an experienced and commercially minded Director of Operations to oversee the day-to-day operations of a luxury Caribbean resort. The role will provide strategic and hands-on leadership across the resort’s operational departments, ensuring exceptional guest experiences, strong team performance, operational efficiency, and consistent luxury service standards. The successful candidate will work closely with senior leadership to drive performance, maintain standards, and support the resort’s overall business objectives.

Key Responsibilities

Oversee daily resort operations across Rooms, Food & Beverage, Guest Services, Recreation, and other operational departments.
Lead and support department heads, ensuring strong leadership, accountability, teamwork, and consistent operational performance.
Maintain exceptional luxury service standards throughout the resort while continuously improving the overall guest experience.
Monitor operational performance, budgets, costs, productivity, and departmental results to support the resort’s financial objectives.
Develop and implement operational strategies, procedures, and service standards aligned with the resort’s goals.
Regularly review guest feedback, satisfaction scores, and service performance, implementing improvements where necessary.
Ensure effective workforce planning, staffing levels, training, development, and performance management across operational teams.
Collaborate with Sales, Finance, Human Resources, Engineering, and other departments to ensure smooth resort operations.
Ensure compliance with health, safety, security, quality, and regulatory standards throughout the property.
Represent the resort professionally with guests, owners, suppliers, partners, and other key stakeholders.

Qualifications & Requirements

Proven senior operational leadership experience within a luxury hotel, resort, or comparable high-end hospitality environment.
Previous experience as a Director of Operations, Resort Operations Director, Hotel Manager, or similar senior leadership position.
Strong understanding of comprehensive resort operations, including Rooms, Food & Beverage, Guest Services, and recreational facilities.
Proven ability to lead, develop, and motivate diverse multicultural teams within a demanding hospitality environment.
Strong commercial awareness with experience managing budgets, operational costs, productivity, and departmental performance.
Exceptional guest service mindset with a proven ability to maintain luxury standards and drive continuous improvement.
Strong communication, interpersonal, organizational, and decision-making skills at senior management level.
Experience working in island, resort, or international hospitality environments is highly advantageous.
Hands-on and visible leadership style with the ability to balance strategic planning and day-to-day operational priorities.
Flexible and adaptable approach, with willingness to work varied schedules, weekends, holidays, and according to resort operational requirements.