Customer Care & Service Specialist - Germany

📍 Germany | Full-time

Are you a customer-focused professional with a practical, hands-on mindset? Do you enjoy solving problems and working with technical products?

We are looking for a Customer Care & Service Specialist to join an international company and take ownership of customer requests from the first contact through to resolution.

This is a varied role combining customer care, coordination and hands-on technical support. One day, you may help a customer with an order or delivery; the next, you could troubleshoot a machine, replace a spare part or support a dealer with a technical issue.

If you enjoy combining people, products and practical problem-solving, this could be a great opportunity for you.

🔧 Your Responsibilities

Customer Care & Coordination

Take ownership of customer cases from first contact to resolution
Communicate with customers, dealers and internal teams by phone, email and ticketing systems
Coordinate customer requests, orders, deliveries, invoices and order changes
Keep customers informed throughout the process
Coordinate actions between internal teams and external partners

🛠️ Technical & Product Support

Support customers and dealers with product operation, maintenance and troubleshooting
Perform basic maintenance, inspections and minor repairs on technical equipment
Replace spare parts and test products when required
Identify and troubleshoot practical mechanical issues
Visit dealers and customers to provide hands-on product support

🤝 Dealer & Sales Support

Support the sales team with customer and dealer-related topics
Build strong relationships with dealers and service partners
Support consistent service and maintenance across the region
Contribute to the continuous improvement of customer and dealer support

📈 Systems & Continuous Improvement

Work with ERP and ticketing systems
Document customer cases and technical findings
Contribute to improving Customer Care processes and documentation
Create training and support materials for internal and external use

👤 About You

You don't need to be an engineer. What matters most is that you are practical, technically curious and comfortable working with your hands.

You could come from backgrounds such as:

Automotive or truck maintenance
Agricultural machinery
Construction equipment
HVAC or industrial equipment
Workshop or service technician roles
Mechanical assembly or maintenance
After-sales service or spare parts
Technical customer support

Experience with the company's specific products is not required. Full product training will be provided.

We are looking for someone who:

Has experience in customer service, product support, service coordination or a similar customer-facing role
Enjoys troubleshooting and solving practical problems
Is comfortable using hand tools and performing basic maintenance
Can manage several customer cases in a structured way
Takes ownership and follows issues through to resolution
Is comfortable working with ERP or customer service systems
Enjoys working in an international environment

🌍 Languages

German and English are required
Spanish and Italian are particularly appreciated
Other European languages are also an advantage

📍 Working Conditions

Full-time | 40 hours/week
Based in Germany
Some remote work may be possible depending on the responsibilities
Regular visits to customers and dealers may be required
Occasional travel within Europe
Initial onboarding in Finland

Interested?

If you enjoy combining customer interaction, technical problem-solving and hands-on work, we'd love to hear from you.