Role: Account Operations Coordinator

Priority Location: Latin America (LATAM) / South Africa (or as preferred by client)

Working Hours: Monday to Friday, 8:00 AM – 5:00 PM EST

Type of contract: Independent Contractor

Type of job: Remote

About the Company

Our client is a fast-growing, dynamic force in the healthcare staffing sector dedicated to bridging critical gaps in medical provider coverage across the United States. Driven by innovation, operational excellence, and team collaboration, they empower professionals to thrive in an autonomous, high-impact remote environment. Joining their team means becoming part of a supportive, performance-focused culture that values detail, proactivity, and seamless client delivery.

About the Role

Our client is seeking a detail-oriented, proactive Remote Account Operations Coordinator to provide crucial support to the Account Management team. In this role, you will assist Account Managers with daily operational execution, client account administration, data entry, and provider submittal coordination. This position is ideal for an early-to-mid career professional looking to build a career in healthcare staffing account management by mastering day-to-day account workflows and ensuring exceptional service delivery.

Key Responsibilities

Account, Job & Shift Management

Create, manage, and audit job orders, facility records, and placement profiles across CRM, company platforms, and 3rd-party VMS/MSP job boards.
Maintain shift rosters, available assignment days, and start/end times; process shift additions, individual cancellations, and rate adjustments (including OT).
Review completed new contracts, log terms in internal databases, and ensure secure file archiving.
Verify job postings on external boards and company websites, troubleshooting issues with Sales and Marketing.

Operational Coordination & Stakeholder Support

Assist Account Managers and Sales teams with account administration, job-building troubleshooting, and daily operational execution.
Format and process candidate submittals, verifying required credentials and documentation before client presentation.
Coordinate confirmation letters, assignment paperwork, scheduling logistics, and shift extensions among recruiters, providers, and clients.
Partner with Support Services, Operations, and Finance to verify timecards, resolve billing discrepancies, and ensure accurate invoicing and provider pay.

Data Hygiene & Analytics

Maintain real-time data hygiene across CRM and VMS systems, tracking assignment milestones and active pipelines.
Support month-end data entry and analytics to report on operational trends for quarterly and annual business reviews.
Identify workflow bottlenecks, follow up on pending submittals, and escalate urgent issues to lead Account Managers.

Qualifications

Required:

Education & Experience: High School Diploma/GED required (Bachelor's preferred); 1–3 years of administrative, operations, or account coordination experience.
Communication & Service: Excellent written and verbal English skills with strong interpersonal etiquette and internal customer support capabilities.
Technical Proficiency: Proficient in MS Office (Word, Excel) or Google Workspace; comfortable using CRM platforms and databases.
Core Skills: High attention to detail, strong time management, problem-solving skills, and the ability to work autonomously under tight deadlines.
Schedule Alignment: Full alignment with US working hours (Mon–Fri, 8:00 AM – 5:00 PM EST).

Preferred:

Background in healthcare staffing, locum tenens, or B2B staffing agency operations.
Working knowledge of Vendor Management Systems (VMS/MSP) or Applicant Tracking Systems (ATS).

Account Operations Coordinator - 65580609831