Position:Systems Administrator II
Location: Remote: SA/LatAm
Work Schedule: Pacific Timezone
Salary: Market Related

POSITION OVERVIEW:
The Systems Administrator II is responsible for providing professional and clearly communicated technical support to our clients and vendors, and has proven experience troubleshooting problems ranging from server, network, and PC issues. Tier II is responsible for the installation, secure configuration, and support of client workstations, servers, networking, and storage platforms. Systems Administrators are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment, with the ability to work independently or with a team.

This position generally works during normal business hours, Monday through Friday, 8:00am to 5:00pm; however, operational needs may require overtime or work outside of normal business hours. This position is classified as hourly/non-exempt, and the employee is required to accurately record all hours worked. Meal periods, rest periods, and overtime compensation will be provided in accordance with applicable laws and Company policy.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
The following is a list of essential job functions and responsibilities for the Systems Administrator II. Other duties and responsibilities may be added as needed or modified from time to time.

Diagnose and resolve support tickets that come in via phone, email or chat.
Provide quality customer service in all forms of communication.
Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents.
Collaborate with internal team members regarding resolutions to various client issues.
Utilize experience and knowledge to assess issues and provide solutions.
Take ownership of tickets and client interactions.
Assist with responding to alerts and tickets from various monitoring systems.
Document resolutions and update procedures that may be outdated.
Report critical incidents or problems that become too complex for self-resolution.
Escalate issues to Tier III when necessary.

REQUIRED SKILLS AND EXPERIENCE:
3 or more years of experience in administering/supporting the following:

LAN/WAN environments
DHCP, DNS
Office365/Azure/Active Directory/GPO
Knowledge of MS Licensing programs
Microsoft Windows Server 2012 and above
Help desk or relevant customer service skills
Experience with PSA and RMM tools
Fundamental understanding of DNS, DHCP and TCP/IP
Microsoft Exchange
VMware/Hyper V
Knowledge of backup technologies
Knowledge of security practices and policies

Preferred Skills and Experience:

Strong MSP or similar work experience
Associate or Bachelor’s degree in a computer related field required. Relevant and significant industry experience may provide a substitute for education.
Any Microsoft, Cisco, Security+ or other certifications
Sophos Endpoint
Sophos XG Firewall
ITGlue
ConnectWise
Veeam Backup and Replication
Ubiquiti
RDS environments
DUO

System Administrator | 65580619642