Approach People is recruiting on behalf of its client, an international manufacturer of large-scale industrial recycling and sorting installations, for a Central Support Officer – After Sales (French-speaking).

Our client designs, builds and services complex industrial systems for customers across Europe and beyond. To strengthen its After Sales organisation, it is looking for a French-speaking professional who will become the go-to person for its French-speaking customer base.

Your role

You act as the bridge between customers and the internal teams (service, engineering, spare parts, finance). You make sure every service request is understood, organised and followed through, combining a good technical understanding with a strong customer and commercial mindset.

Key responsibilities

Be the first point of contact for French-speaking customers on installation support, technical questions, breakdowns and maintenance needs
Understand and qualify customer requests, then mobilise the right internal experts
Follow service cases end to end, from the first call to closure
Prepare quotations and service orders, and organise the delivery of spare parts
Keep track of the administrative, technical and financial side of each service file
Spot opportunities to improve the service offer and the overall customer experience

Your profile

Bachelor-level education or equivalent (technical or commercial background appreciated)
Fluent French and English, written and spoken; Dutch and/or German is a real plus
A few years of experience in a technical, service or customer-facing commercial role – motivated junior profiles keen to learn are also welcome
Genuine interest in machinery and industrial equipment
Excellent communication and coordination skills, proactive and solution-driven
Able to juggle several priorities and stay calm under pressure

What is offered

Permanent, full-time position in an international industrial group
Competitive salary in line with your experience
Generous paid leave, with the possibility to convert part of it into salary
Hybrid set-up: home-based in the Paris region with flexibility, or based at the head office in the Netherlands
Training and real development opportunities
Informal, friendly and supportive working culture

Interested?

Send your CV to Approach People. All applications are handled in strict confidence; the client's name will be shared with shortlisted candidates.