Accounts Receivable Lead

Department: Finance & Operations

Position Type: Full-Time (Remote)

Position Overview

The Accounts Receivable Lead oversees Accounts Receivable, Billing, and related Customer Service functions. This role ensures accurate billing and collections, supports a consistent customer experience, and coordinates with Finance, Sales Operations, and Lot Operations to resolve customer and account-related issues.

Job Duties & Responsibilities

Team Leadership & Customer Service

Lead and support the Accounts Receivable, Billing, and Customer Service team.
Assign priorities, monitor performance, and provide ongoing training and feedback.
Oversee customer communications and serve as the primary escalation point for complex customer and billing issues.
Ensure consistent customer service standards and timely response times.

Billing, Collections & Account Management

Oversee daily and weekly billing, invoicing, payment processing, and account reconciliation.
Monitor A/R aging and collections and ensure timely follow-up on outstanding balances.
Review and resolve billing discrepancies, payment issues, and customer account concerns.
Ensure customer accounts and required documentation, including COIs, POs, and payment information, are accurate and current.
Support month-end close, reporting, reconciliations, and customer statements.

Sales Operations & Compliance

Support reservation and contract continuity by ensuring required customer documentation is complete.
Oversee citation billing, tracking, and related customer follow-up.
Maintain accurate records and ensure established billing, customer service, and compliance processes are followed.
Support Zendesk and other customer service workflows as needed.

Cross-Department Collaboration

Partner with Operations, Finance, Sales Operations, and other departments to resolve customer and account-related issues.
Identify opportunities to improve billing, customer service, and cross-functional processes.

Hybrid & After-Hours Support

Provide designated after-hours and weekend customer service and reservation support.
Monitor and respond to time-sensitive customer calls, emails, and Zendesk requests.
Resolve routine requests and escalate urgent or complex issues as appropriate.
Document after-hours activity and provide clear handoffs for unresolved items.
Note: After-hours responsibilities are expected to require less than four (4) hours of active work per day.

Qualifications & Requirements

Experience: Previous experience in accounts receivable, billing, collections, or customer service.
Leadership: Proven experience leading or supervising a team.
Core Skills: Strong organizational skills, high attention to detail, and excellent written and verbal communication.
Problem Solving: Ability to manage multiple priorities and resolve issues independently.
Tech Stack: Proficiency with Google Workspace and billing/account management systems; RentalWorks and Zendesk experience preferred.
Confidentiality: Ability to maintain strict confidentiality when handling customer and financial information.
Flexibility: Flexible availability for designated after-hours, weekend, and holiday support as assigned.

Work Location & Schedule Structure

Combination of scheduled business hours and designated after-hours support.
Regular daytime responsibilities are performed during scheduled business hours.
Includes designated after-hours, weekend, and holiday customer service coverage as needed (requiring less than 4 hours of active work per day during coverage windows).
Employee must maintain appropriate availability and responsiveness during assigned coverage periods.

65718055235 - Accounts Receivable Lead