Mission Manager

Location: Remote | Seattle, WA; Anchorage, AK; Austin, TX; Colorado Springs, CO; Rosslyn, VA
Clearance: Must be eligible to obtain and maintain a U.S. Secret security clearance
Employment Type: Full time, salaried, with full benefits
Travel: 25 to 50%

The Company & Mission:

Our client builds mission critical software for military logistics and sustainment. Their flagship product is an AI enabled logistics command and control platform that gives commanders a single, real time operating picture of their sustainment fight, from inventory and distribution to medical and operational planning, even in degraded and contested environments.

They're not a traditional defense contractor. They're a small, fast moving team that combines deep operational experience in and with the DoD with the software discipline of the best product companies, applying that combination to a customer set that desperately needs it. They stay close to their users by embedding directly with military units during exercises and rotations, and they ship constantly based on what they learn.

The U.S. military and its allies face a real logistics modernization problem. Our client is building the software to solve it.

What This Role is All About:

Mission Managers are the linchpin connecting our client's engineering and product teams with their military partners as they execute contracted work. You'll own mission and customer outcomes, build deep, trust based relationships with military users, and translate complex operational needs into actionable product and program strategies.

This is a high ownership, customer facing role on the Mission Success team. No two weeks look the same: one week you're embedded with a unit at the tactical edge, the next you're working alongside engineers to turn what you learned into shipped capability, or briefing senior leadership. You'll make sure the platform meets the rigorous demands of modern military logistics, from the remote tactical edge to the highest levels of command.

What You'll Be Doing:

Work side by side with military customers to understand their unique challenges, and represent the customer as you work with engineering to shape product development
Translate customer and mission problems into clear product requirements, priorities, and actionable work for engineering and product teams
Collaborate cross functionally with engineering, product, business development, and executive teams to keep every team engaged and working toward customer success
Help solve technical problems, troubleshoot issues in the field, and drive software and product improvements to resolution
Support deployment of the platform for testing, evaluation, and operational use at government facilities and military bases
Lead training sessions so the product meets user needs and has a concrete impact on customer operations
Identify relevant datasets through deep engagement with customer problems and workflows, and work with engineers to integrate that data into product delivery
Travel regularly (25 to 50%) for customer engagements, deployments, and mission support

What You Bring:

Military experience, ideally 4+ years in logistics or sustainment roles, with a strong understanding of military operations, customers, and mission environments
Meaningful experience in at least one of: business development / growth, customer relationship management, or product management (program or product management is especially valuable)
Demonstrated ability to take an ambiguous problem, understand the underlying need, and drive it to a solution
Technical fluency to understand software problems, communicate effectively with engineers, and help drive product changes
Excellent organizational, leadership, and decision making skills, plus exceptional written and verbal communication with customers, teammates, and senior leadership
Ability to work effectively with cross disciplinary teams, including engineering, product, operations, and growth
Willingness to travel 25 to 50% and work closely with customers in the field
Bachelor's degree
Eligibility to obtain and maintain a U.S. Secret security clearance

Bonus Points:

Active Secret or Top Secret clearance
Experience working directly with military units, operators, or government customers
Experience with defense technology, military logistics, sustainment, C2, or operational software
Experience taking software or product capabilities into field environments
A track record of identifying a customer need and helping turn it into a shipped software capability
Experience balancing customer requests against engineering constraints and product priorities
Startup or other fast moving experience where you had broad ownership

Benefits:

Comprehensive medical, dental, and vision plans; premiums 100% covered for all employees; exceptionally low premiums for spouses and dependents
Basic life insurance and disability 100% covered for all employees; option to purchase additional life insurance
'Take the time off that you need, when you need it' paid time off policy, not accrual based
Generous company holiday calendar including a December shutdown
Supportive leave of absence program including military service, medical events, and parental leave
Full 401(k) retirement plan for all full time eligible employees
Company funded commuter benefits
Highly competitive equity grants included in the majority of full time offers as part of total compensation; sign on bonus eligible