Client Sales Assistant (IT Solutions & Hardware)

Department: Inside Sales

Reports To: Director of Sales

Type: Full-Time Remote Contractor

Schedule: US Business Hours Alignment (EST / CST Focus)

SUMMARY

The Client Sales Assistant (CSA) serves as the primary operational support to the East and West Client Sales Executives (CSEs) — owning the quoting, submission, order, and administrative functions that keep client deals (desktops, notebooks, workstations, monitors, peripherals, and associated client software and support) moving from request to delivery.

The CSA does not own customer relationships or generate revenue; those responsibilities belong to the CSE, which remains the primary customer contact. The CSA communicates with customers as needed to support deal execution. The CSA's purpose is to minimize the operational burden on CSEs, so they can stay focused on selling, customer business reviews, vendor engagement, and growing the client business across their territories.

LOCATION

100% Remote (Targeting LATAM or South Africa)

PRIMARY RESPONSIBILITIES

CSE Support & Sales Coordination

Support the East and West CSEs' day-to-day operational needs — acting as the internal point of contact for client-related submissions, requests, and process coordination so the CSE remains customer-facing.
Assist with client vendor and partner activities as directed by the CSE (Dell Technologies, Lenovo, HP, Apple, Microsoft, and others) — quote request support, program submissions, and partner coordination.
Support pricing and discount requests by submitting vendor bids and special pricing requests and tracking approvals — the CSE leads all customer-facing negotiations.
Communicate with customers on an as-needed basis (e.g., order status, delivery timing, catalog updates, and documentation requests), keeping the CSE informed; the CSE remains the primary customer contact and owns the relationship.
Own vendor and internal escalations on client deals (e.g., special pricing expirations, product allocation, process exceptions); customer escalations are owned by the CSE.
Prepare supporting materials for CSE-led EBiz business reviews and strategic customer meetings (purchase history, open orders, catalog status, and refresh forecasts).

Client Quoting & Proposal Support

Build and refresh client and peripheral quotes using partner and internal tools as requested by the CSE, based on customer standards and approved catalog configurations.
Coordinate vendor quote and special pricing refresh requests; monitor expiration dates and resubmit ahead of expiry so pricing remains valid.
Review vendor quotes, internal quotes, and proposals for accuracy (configurations, SKUs, pricing, quantities, and shipping) before customer delivery.
Submit quote and proposal revisions to the Deal Desk for correction and coordinate modification requests between the CSE and Deal Desk.
Manage the sending of e-sign proposals once approved by the CSE and ready for customer delivery.

Deal Registration & Deal Desk Coordination

Serve as the liaison between the CSE and the Deal Desk for CPQ quoting, deal registrations, and order activity on client deals.
Submit net-new client deal registration requests and oversee the full lifecycle: submission, extensions, and renewals.
Review active state contract availability and facilitate requests to add accounts to active or onboarded state contracts in coordination with the CSE.
Track all open Deal Desk requests; proactively communicate status updates to the CSE and flag delays or issues before they impact deal timelines.

Order Management & Fulfillment Tracking

Prepare and submit order packets for Deal Desk processing — confirm documentation is uploaded in Cloud Storage (Egnyte/Google Drive), opportunity/quote data is refreshed, and all special requests or escalations are clearly noted.
Validate order packet completeness: confirm customer acceptance method requirements, quote expiration dates (internal and vendor), and any open compliance items prior to submission.
Track open client orders through fulfillment — monitor ship dates, backorders, and vendor ETAs; proactively update the CSE and flag supply chain delays that may affect customer delivery.
Coordinate change orders, returns/RMAs, credit requests, and process exceptions, after the CSE notifies leadership appropriately, engaging Deal Desk, Finance, or Operations as required.
Coordinate post-sale operational requests.

EBiz Catalog & Customer Program Administration

Maintain customer EBiz catalogs — add and retire SKUs, update pricing and configurations as models transition, and keep catalogs aligned with customer standards approved by the CSE.
Support CSE-led onboarding of new EBiz customers, including catalog build and user setup coordination.
Administer Try & Buy and SEED unit processes for client products — submission, tracking, and return or conversion follow-up.

Salesforce & Pipeline Administration

Support the CSE in maintaining accurate, up-to-date Salesforce records for all client accounts, contacts, opportunities, and activities.
Facilitate the creation of Account, Opportunity, and Contact records in Salesforce — CSE initiates the request, CSA ensures execution and accuracy; Deal Desk executes account/contact creation per standard process.
Support pipeline updates as requested by the CSE, including weekly Salesforce updates for Dell Technologies and other alliance partners. Ensure Salesforce accurately reflects those requests.
Track client technology refresh cycles and warranty expiration dates across the CSE's customer base. Coordinate with the CSE to address proactively before expiration dates.

Marketing & Administrative Support

Coordinate logistics for the CSE's client-focused webinar each half (registration, invitations, and follow-up lists) and help drive attendance for Lunch and Learns, product demos, and training sessions.
Perform additional responsibilities as assigned by the manager.

CORE COMPETENCIES

Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Problem-Solving: Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.
Technical Skills: Strives to continuously build knowledge and skills; Share expertise with others.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
Teamwork: Balances team and individual responsibilities; Puts success of team above own interests; Supports everyone's efforts to succeed.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
Cost Consciousness: Contributes to profits and revenue; Conserves organizational resources.
Ethics: Treats people with respect; inspires the trust of others; works with integrity and ethically.
Dependability: Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative: Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Planning/Organizing: Uses time efficiently; Plans for additional resources; Sets goals and objectives.
Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
Quantity: Meets productivity standards.
Safety and Security: Observe safety and security procedures.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

2+ years of experience in a sales support, inside sales, sales operations, order management, or coordination role — preferably within a technology reseller, VAR, or IT solutions environment.
Working knowledge of client hardware and peripherals (desktops, notebooks, workstations, monitors, docking, and accessories) and how they are configured, quoted, and ordered.
Proficiency in Salesforce.com; demonstrated experience creating and managing Accounts, Contacts, and Opportunities.
Familiarity with quoting, order processing, and procurement workflows in a technology sales environment, including vendor quoting tools and partner portals.
Working knowledge of Microsoft Office Suite (Excel, Word, Outlook, Teams), with strong Excel skills for pricing and catalog maintenance.
Strong understanding of the Deal Desk engagement model, including deal registration processes and order packet standards.
Proven ability to manage a high volume of concurrent quotes and orders with accuracy in a fast-paced environment.
Ability to self-manage effectively in a fully remote environment; strong time management and prioritization skills.
Strong written and verbal English communication skills with a high degree of attention to detail.

KNOWLEDGE, SKILLS, AND ABILITIES PREFERRED

Familiarity with Dell Technologies, Lenovo, HP, or Apple partner programs, quoting tools, and deal registration processes.
Experience maintaining customer e-procurement catalogs (EBiz, punchout, or similar platforms).
Familiarity with Microsoft client software offerings and licensing (Microsoft 365, Windows).
Previous experience as an Inside Account Manager, Sales Coordinator, or similar role at a VAR or IT distributor.
Experience with cloud file storage systems (Egnyte, Google Drive, or SharePoint).
Associate's or bachelor's degree in business, communications, or a related field.

WORKING CONDITIONS

100% Remote Position.
Schedule adjustments may be requested for team training or strategic meetings.

65718080326 - Client Sales Assistant