Day Concierge
Location: Residential Development, London
Salary: £30,000 - £35,000
Shift Pattern: 7am - 7pm, 4 on 4 off

About the Role

Our client is seeking a professional and customer-focused Night Concierge to join a modern residential development. Working as part of the onsite team, you will be responsible for delivering an exceptional resident experience while maintaining the security, presentation and smooth day-to-day operation of the building.

Key Responsibilities

Provide a welcoming and professional front-of-house service to residents, visitors and contractors.
Manage access control, visitor management and CCTV monitoring.
Handle resident enquiries, concerns and complaints in a proactive and professional manner.
Manage parcels and deliveries, ensuring accurate records are maintained.
Conduct regular health & safety inspections and report any issues.
Monitor communal areas, ensuring the development remains clean, safe and well-presented.
Liaise with contractors and support onsite operations as required.
Maintain accurate records, logs and incident reports.

Experience Required

Essential

Previous concierge, front-of-house, reception, customer service or residential building experience.
Experience dealing directly with residents, guests, visitors and contractors.
Experience managing access control systems and CCTV.
Strong customer service and communication skills.
Good IT and administrative skills.

Desirable

Residential, corporate or hospitality environment experience.
Knowledge of property management systems.
Understanding of health & safety and fire safety procedures.
First Aid or Fire Marshal training.

Ideal Candidate

Professional, reliable and approachable.
Excellent attention to detail.
Comfortable working independently on night shifts.
Calm under pressure with strong problem-solving skills.
Passionate about delivering outstanding customer service.

Day Concierge

Note For Candidate