Property Manager

Hitchin, Hertfordshire
Up to £32,000 per annum
Full-Time | Permanent

The Company

Our client, an established independent property management and lettings business based in Hitchin, offering a professional and customer-focused service to landlords and tenants across Hertfordshire and the surrounding areas.

Due to continued growth, they are looking to appoint an experienced Property Manager to oversee a residential portfolio of approximately 150-170 managed properties.

The Role

As Property Manager, you will take full responsibility for the day-to-day management of a residential portfolio, acting as the primary point of contact for landlords, tenants and contractors. This is a busy, fast-paced role requiring strong organisational skills, excellent customer service and a solid understanding of residential lettings legislation and property maintenance.

The successful candidate will manage tenancy issues from start to finish, coordinate maintenance works, ensure compliance is maintained across the portfolio and build strong relationships with clients.

Key Responsibilities

Managing a portfolio of approximately 150-170 residential properties.
Acting as the main point of contact for landlords and tenants.
Coordinating reactive and planned maintenance works.
Diagnosing property maintenance issues and instructing contractors.
Obtaining and reviewing contractor quotations.
Monitoring works through to completion and ensuring service standards are met.
Managing tenancy renewals, notices and tenancy changes.
Handling deposit disputes and tenancy-related issues.
Ensuring compliance with current lettings legislation and best practice.
Maintaining accurate property records, case notes and tenancy documentation.
Conducting property inspections where required.
Building and maintaining strong relationships with landlords, tenants and contractors.

Requirements

Minimum 3 years' experience within residential property management and lettings.
Previous experience managing a residential portfolio.
Strong understanding of residential tenancy legislation and compliance requirements.
Excellent communication and customer service skills.
Ability to prioritise a high-volume workload and work effectively under pressure.
Strong administration, organisational and IT skills.
Experience handling maintenance issues and contractor management.
Full UK driving licence and access to a vehicle preferred.
ARLA Level 3 qualification desirable, or working towards industry best practice standards.

Salary & Benefits

Up to £32,000 per annum
Full-time permanent position
Office-based in Hitchin, Hertfordshire
1 day working from home per week available following 12 months' service
Supportive and friendly team environment
Opportunity to develop within a growing property business

Property Manager

Note For Candidate