Senior Account Manager

Industry: SaaS

Department: Customer Success

Location: Remote (US)

Employer: Confidential

Employment Type: Full-Time / W2 + Benefits - (US work authorization is required)

Salary: Based on experience and fit

About the Company

Our client is leading in the field of business application, and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

About the Role

As a Strategic Account Manager, you will be responsible for building and expanding relationships with the company's most strategic customers.

Your primary focus will be to establish trusted relationships with C-level and senior executive stakeholders, understand their strategic business priorities, and position the company as a long-term strategic partner. You will own the executive relationship strategy across a portfolio of strategic accounts, working closely with Customer Success, Sales, Product, and executive leadership to deepen customer engagement, identify growth opportunities, and drive retention and expansion.

This is a highly relationship-driven role. You'll spend significant time engaging with customer executives, developing multi-threaded relationships across their organizations, securing executive sponsorship, and identifying opportunities where the company can deliver additional business value.

Responsibilities

Own the strategic relationship with a portfolio of the company's enterprise customers.
Build and maintain trusted relationships with C-level executives, senior leaders, and other business stakeholders.
Establish strong executive sponsorship for the company within strategic accounts.
Develop a deep understanding of each customer's business strategy, organizational priorities, challenges, and growth initiatives.
Position the company as a strategic business partner and trusted advisor, rather than simply a technology vendor.
Build multi-threaded relationships across customer organizations and reduce dependency on individual contacts.
Partner with Sales and Customer Success to develop and execute account growth and expansion strategies.
Identify commercial opportunities and influence the development of expansion opportunities within strategic accounts.
Lead executive-level business reviews and strategic customer meetings.
Act as a senior escalation point for strategic customers and coordinate with internal leadership to drive resolution of critical issues.
Work closely with Customer Success to ensure strategic accounts have strong success plans, executive alignment, and clear business outcomes.
Develop and maintain strategic account plans, including stakeholder maps, executive relationships, business priorities, risks, opportunities, and growth plans.
Drive customer advocacy, including executive references, case studies, customer events, and customer advisory programs.
Represent the company in executive customer meetings, industry events, and strategic customer forums.
Track and communicate account health, executive engagement, retention risks, and expansion opportunities to company leadership.

Requirements

7+ years of experience in Strategic Account Management, Enterprise Account Management, Account Executive, Customer Success, or a similar role within a B2B SaaS company.
CPQ/CLM employer experience.
Proven experience managing strategic enterprise accounts and building long-term customer relationships.
Strong executive presence with the ability to communicate effectively and build credibility with senior decision-makers.
Strong business acumen and the ability to understand customer strategy, organizational priorities, and business challenges.
Proven experience identifying and driving expansion and growth opportunities within existing enterprise accounts.
Experience developing and executing strategic account plans.
Strong negotiation, influencing, and relationship-management skills.
Ability to operate strategically while maintaining strong attention to customer and business details.
Excellent verbal and written communication and presentation skills.
Strong cross-functional collaboration skills, with the ability to work effectively with Sales, Customer Success, Product, Support, and executive leadership.
Ability to manage multiple strategic accounts and priorities in a fast-paced, dynamic environment.
Self-motivated, proactive, and highly accountable.