Flight Operations Coordinator

Location & Hours

Location: Remote
Employment Type: Full-Time
Schedule: Monday–Friday
Experience: 2–5 years preferred

About the Company

Our client is a fast-growing private aviation marketplace that makes flying private more accessible and affordable. The platform connects travelers with certified charter operators, offering discounted one-way private jet flights (known as "empty legs") alongside on-demand charter requests. Travelers can search, compare, and book entire aircraft directly online or through a mobile app, with no membership fees and no lengthy broker quote process.

Because private aviation runs around the clock, the company is expanding its flight operations team to remove capacity bottlenecks and move toward full 24/7 coverage. This role is a key part of that expansion, ensuring clients receive fast, polished, five-star support no matter what time their flight departs.

Role Overview

We are seeking a Flight Operations Coordinator to support private jet bookings and active trips during the overnight hours, serving as a reliable point of contact for clients and charter operators while much of the team is offline.

This individual will coordinate booking requests and confirmations with operators, communicate trip details and updates to clients, monitor upcoming and active flights, and respond quickly when schedules change, flights are delayed, or issues arise. The coordinator plays a critical role in protecting the client experience, making sure every traveler feels informed, supported, and confident from booking through landing.

The ideal candidate is a calm, articulate, and highly organized professional with indistinguishable U.S.-level English fluency, who thrives in a fast-paced environment and is comfortable working with demanding, high-net-worth private jet clients.

Key Responsibilities

Client Communication & Experience

Serve as the overnight point of contact for private jet clients across phone, email, chat, and text.
Deliver a polished, five-star client experience with clear, natural, and confident U.S.-level English communication.
Respond promptly to client inquiries about bookings, itineraries, aircraft, and flight details.
Handle demanding or time-sensitive client requests with a calm, professional, and solution-focused approach.
Keep clients informed of any schedule changes, delays, or updates as soon as they occur.

Booking Coordination & Operator Communication

Process incoming booking and charter requests and coordinate availability and confirmation with charter operators.
Confirm trip details such as departure times, airports, aircraft, and passenger information with both clients and operators.
Communicate client needs and special requests to operators accurately and on time.
Follow up with operators to keep pending requests moving toward confirmation.

Flight Monitoring & Issue Resolution

Monitor upcoming and active flights during the overnight shift to make sure trips run smoothly.
Respond quickly to delays, cancellations, aircraft changes, or other disruptions.
Help clients rebook or find alternative options when an operator cancels a flight.
Escalate urgent or complex issues to the appropriate team members with complete context.

Documentation & Shift Handoffs

Accurately document client communications, booking details, and trip updates in internal systems.
Keep booking records and trip statuses up to date in real time.
Prepare clear shift handoff notes so the incoming team can pick up open items without delay.
Identify recurring client issues or process gaps and share them with the team.

Required Qualifications

2–5 years of experience in flight operations, travel coordination, concierge services, client support, or a related high-touch customer-facing role.
Indistinguishable U.S.-level English fluency, both written and verbal, with a natural and professional communication style.
Calm temperament and the ability to stay composed while handling demanding, high-expectation clients.
Strong attention to detail when managing times, dates, airports, and passenger information.
Ability to manage multiple bookings, requests, and priorities at the same time.
Strong problem-solving skills and the ability to make sound decisions under time pressure.
Comfortable working independently during overnight hours with limited real-time supervision.
Reliable high-speed internet connection and a quiet, dedicated remote workspace equipped with a professional headset.
Availability to work full-time, 60 hour shift per week

Preferred Qualifications

Previous experience in private aviation, charter operations, airline operations, or luxury travel.
Experience supporting VIP, executive, or high-net-worth clients.
Familiarity with private jet terminology, aircraft categories, and charter booking processes.
Experience working overnight or graveyard shifts.
Experience with flight tracking tools, CRM platforms, or booking management systems.

Note: Training is available for strong candidates who may not have direct aviation experience.

Technology & Tools

Candidates should be comfortable working with or quickly learning:

Booking and marketplace management platforms
CRM and client communication systems
Flight tracking tools
Phone, VoIP, SMS, and live chat tools
Email and internal collaboration platforms (such as Slack)
Google Workspace / Microsoft Office

Role Details

Job Title: Flight Operations Coordinator
Experience: 2–5 years preferred (training available for strong candidates)
Employment Type: Full-Time
Schedule: Monday–Friday
Work Arrangement: Fully Remote
Primary Focus: Overnight client support, booking coordination with charter operators, flight monitoring, issue resolution, and five-star client experience

What This Role Offers

The chance to work in the exciting and fast-moving world of private aviation.
A key role in helping the company reach full 24/7 operational coverage.
Direct experience supporting high-profile private jet clients and certified charter operators.
Training and support for strong candidates new to aviation.
A stable full-time remote position within a growing team.

Ideal Candidate Profile

The ideal candidate is a calm, confident, and well-spoken operations professional who takes pride in delivering a flawless client experience, even at 3:00 AM.

They understand that private jet clients expect fast answers, accurate details, and a seamless experience. When a flight is delayed, an operator changes the aircraft, or a client makes an urgent request, they stay composed, communicate clearly, and work the problem until it is solved.

Their English is so natural that clients would never question where they are located. They are organized, dependable, and comfortable owning the overnight shift independently. Most importantly, they treat every booking as if it were their own trip and make sure nothing slips through the cracks before the morning team takes over.

Success Metrics

Success in this role will be measured by:

Response times to client and operator communications during the overnight shift.
Client satisfaction and quality of interactions.
Accuracy of booking details, trip information, and passenger records.
Speed and effectiveness in resolving delays, cancellations, and other disruptions.
Timely confirmation of booking and charter requests with operators.
Completeness and clarity of shift handoff notes.
Reliability and consistent coverage throughout the graveyard shift.

Flight Operations Coordinator - 21716