Preferred experience: Engineering or Technical Degree or equivalent experience.

+5 years of experience as Infrastructure engineer.

Professional Certifications (Microsoft, VMware, Redhat, Security etc) or equivalent experience.

Required technical skills: Technical design, build and run duties including, but not limited to:

Infrastructure solutions, Virtualisation, Storage and Operating systems (windows and Linux)

Enterprise/data-center hardware from leading vendors such as Dell, HPE and Fujitsu.

Supporting Global Contact Centre, Business Applications and Agile Office Solutions.

Scripting and Automation techniques to standardise and control environments

Optional technical skills: Strong experience of ensuring Infrastructure Reliability and Availability (monitoring and alerting)

Strong knowledge of IT Production, in particular Agile, ITIL and DevOps methods.

Strong skills in IT Infrastructure and Security enforcement.

Demonstrated Expert judgment with the ability to quickly identify, analyse, evaluate and resolve problems at the local/regional/international level

Interpersonal skills: Good communication skills both written and verbal

Capacity to propose and implement new processes and methods

Fluent in English

Mission description: Technical resource for EMEA region with focus on Infra, Server, Storage, Virtualisation, hardware, issue triage ahead of escalations to Infra, Network Distributed or Security teams.

The Infra Operations Engineer will have to ensure that:

• The run activities are properly defined and part of a continuous improvement plan. The expected SLA for the regional and transversal services are met for the region and each country

• Ensuring that all Infra Solutions are fit for purpose, reliable and ready for production in a demanding 24x7 secure environment.

• The level of Security of all solutions is monitored and aligned with security requirements and controls, that Security actions are implemented as expected (audits, remediations, hardening, patching, tooling, pentesting etc)

• Consultation and escalation for the Business Units and internal teams on technologies is provided as required.

• Adherence to Change and Problem management policies

• Services have appropriate Operational (incl Monitor and Alerting) and Business Continuity Processes

• Simplification and Automation of processes incl use of AI tools.

• Participating in the 24 x 7 x 365 on call support, collaborating with global teams and squads for follow the sun approach.

Technical Service specific responsibilities for transversal:

• Infrastructure Services for local/regional server environments (VMWare, Windows, Linux & Storage)

• Infrastructure Security; Patching, Hardening, Audit remediations aligned to IT security policy.

• Global operations (NOC, Monitoring, L2/3 support covering AMER and EMEA Tribes as escalation and guidance)

• Supporting Global Contact Centre, Business application, Network and Distributed Services demands

Requested deliverables: Maintain SLA for infrastructure in scope with tickets in Silva (ServiceNow) queue, support guild patching and vulnerability remediations, deploy changes on supported infrastructure, work with team on service delivery improvements.

Technical environment: VMWare ESXi, Windows & RHEL VMs, Cisco Switching, Qualys. Skyhigh, Active Directory.

Business travel: Yes

Salary: 310 Tjm / 47k max

Ps: pour le business travel on demande aux candi ils seraient dispo potentiellement a en faire et leur dit que ils auront plus de details lors du process sur la fréquence et la nécessité
Hybrid set-up: tjs 2/3 jours au bureau (je te confirme quartier Sants) 😉

Infrastructure Operations Engineer / Se...