An award-winning business in Oakham are looking for a talented Customer Service Agent to join their friendly and supportive team. This is a varied and rewarding opportunity for a customer-focused individual who enjoys building knowledge, working in a fast-paced environment and delivering excellent service across a range of customer enquiries.

£26,325 per annum (pro rata) rising after probation
Permanent, part-time position (16-24 hours per week)
100% office based in Oakham, with free on-site parking
Company pension scheme
Career development opportunities within a growing regulated business

Duties and responsibilities:

Handling inbound and outbound customer calls, providing professional and empathetic support
Responding to customer enquiries via email and live chat in a timely and accurate manner
Completing administrative tasks within agreed service level targets and quality standards
Maintaining accurate customer records and documentation in line with company procedures
Ensuring all work is completed in accordance with FCA regulations, Consumer Duty requirements and internal processes
Working collaboratively with colleagues to deliver positive customer outcomes and identify service improvements

Required skills and experience:

Previous customer service experience with excellent verbal and written communication skills
Strong attention to detail and the ability to work accurately within structured processes
Good IT skills and experience carrying out administrative tasks efficiently
Able to attend initial training for 3-5 days in Winchester (travel and accommodation expenses will be covered)
Ability to manage multiple priorities and maintain productivity in a busy environment
Excellent organisational and time management skills
A positive, adaptable and resilient approach to learning new systems, products and procedures
Ability to work independently as well as collaboratively within a team environment

Part Time Customer Service Agent