Role: Sales Development Representative

Priority Location: South Africa and Latin America

Working Hours: 30 - 40 hours per week (Mon - Fri) EST. The role starts at around 30 hours and is expected to grow to full-time as lead volume increases. Exact schedule to be confirmed.

Salary Range: $1,500 - $2,000 USD ($) per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

What You’ll Do:

Inbound Lead Response & Consultative Sales Calls

Contact new leads from Meta ads, Google ads, email and the website quickly.
Run friendly, consultative phone conversations with prospective patients.
Build rapport, listen actively and ask good follow-up questions so prospects feel heard and understood.
Learn about each prospect’s pain, injury, goals and expectations without trying to diagnose them.
Explain the clinic’s cash-pay model, current offers and what to expect at the first visit.
Check whether each prospect is a good fit for cash-pay physical therapy.
Handle common questions and concerns confidently and professionally.
Keep the clinic’s high conversion rate (currently 90%+).

Booking & Deposit Collection

Book qualified prospects into in-person consultations with the owner or another physical therapist.
Collect consultation deposits over the phone.
Process bookings and deposits accurately in PT Everywhere, the clinic’s EMR.
Make sure every booking includes accurate patient details and notes from the call.

Pipeline Management & Follow-Up

Manage and update leads in Go High Level (GHL) and the separate Meta ads CRM.
Follow up with leads who haven’t booked yet, by phone and text.
Keep the CRMs clean, organized and up to date, with accurate lead statuses and notes.
Follow up on missed calls, no-shows and cancellations to rebook patients.
Track lead activity and flag any trends or problems to the owner.

Scheduling & Patient Coordination

Manage appointment scheduling for the clinic.
Call or text patients to confirm upcoming appointments.
Handle reschedules and cancellations professionally.
Help keep the schedule full and running efficiently.

Administrative Support

Manage the clinic’s inbox and respond to patient enquiries.
Handle day-to-day admin tasks as needed.
Help document call scripts, processes and FAQs as the role develops.
Suggest ways to improve the patient booking process and lead follow-up.

Social Media Support (as the role grows)

Help with light social media tasks, such as basic posting and scheduling content.
Engage with the clinic’s online community by replying to comments and messages.

Qualification & Skills:

Required

2–3+ years of experience in inbound sales, appointment setting, SDR work, customer service or client-facing roles.
Background in the service industry, sales or customer service.
Excellent spoken and written English, with a clear, natural, accent-neutral phone manner.
Confident and comfortable on the phone, including collecting payments or deposits.
Strong rapport-building skills, with a warm, friendly and empathetic manner.
Excellent active listening skills, and the ability to guide a conversation with thoughtful questions.
Highly self-motivated, proactive and independent, and able to take initiative without constant direction.
Comfortable with ambiguity, and able to think critically and solve problems on your own.
Strong organization and follow-through, especially with lead follow-up.
Comfortable using CRMs and scheduling systems. Experience with Go High Level (GHL) is a strong plus.
Typing speed of 40+ WPM.
Available to work US Eastern Time hours, with flexibility to grow to full-time.

Nice-To-Have

Experience working for or supporting a US-based company is strongly preferred.
Healthcare, physical therapy, wellness or medical clinic experience is a plus but not required.
Experience with cash-pay or private-pay services is a plus.
Basic social media skills are a plus.

Sales Development Representative - 65816272222