Senior Property Manager (Maintenance & Operations Lead)

Location: Remote – Mexico (Preferred) or Colombia

Time Zone / Schedule: Must be willing to work Los Angeles hours (PST / Pacific Time)

Language Requirement: Fluent / Excellent Business English & Native Spanish

Software Requirement: Direct AppFolio experience strictly required

Role Overview

We are seeking an experienced Senior Property Manager with a strong background in remote residential property management to oversee day-to-day operations across our portfolio. In this role, you will lead property maintenance workflows, operational administration, and tenant customer service during standard Los Angeles business hours.

Because our team has a dedicated Leasing Department, your primary focus will be on end-to-end maintenance coordination, vendor oversight, financial administration within AppFolio, and maintaining strong resident retention through exceptional communication and extreme attention to detail.

Key Responsibilities

Maintenance Operations & Vendor Management

Manage work orders end-to-end within AppFolio, ensuring timely dispatch, tracking, and resolution.
Source, vet, schedule, and oversee local vendors, contractors, and maintenance staff.
Review maintenance quotes, approve repair invoices, and ensure work is completed to standard and within budget.
Oversee preventative maintenance schedules, move-in/move-out property inspections, and turn processes with meticulous attention to detail.

Resident Relations & Customer Service

Serve as the primary point of contact for resident inquiries, maintenance requests, and escalated operational issues.
Maintain high resident satisfaction and retention through prompt, empathetic, and professional communication in English and Spanish.
Handle dispute resolution, tenancy enforcement, and lease compliance issues professionally.

Operational Administration & Portfolio Oversight

Maintain accurate property, tenant, and vendor records within AppFolio.
Assist with utility transfers, delinquency tracking, invoice coding, and monthly owner reporting inputs.
Coordinate unit turnovers (turn-key process), including security deposit dispositions and vendor scheduling.

Qualifications & Requirements

Remote Residential Property Management Experience: 3+ years of experience managing residential properties in a remote capacity.
AppFolio Proficiency: Hands-on, proven experience using AppFolio Property Manager is strictly required.
Language Skills: Excellent spoken and written English communication skills paired with native/fluent Spanish.
Work Hours: Absolute willingness and availability to work full-time during Los Angeles / Pacific Standard Time (PST) business hours.
Attention to Detail: Exceptional organizational skills, thorough documentation habits, and high operational precision.
Location: Based in Mexico (preferred) or Colombia with a reliable high-speed internet connection and dedicated home office setup.

What We Offer

Competitive Compensation: Paid in USD (commensurate with experience).
Fully Remote Role: Work remotely from Mexico or Colombia.
Focused Scope: Clear operational focus—no cold outreach, marketing, or leasing responsibilities required.
Growth Opportunity: Take direct ownership of operational workflows and vendor management within a growing property portfolio.