After Sales Manager - Spanish & French - Industrial Sector

Location: Barcelona
Type of work: Hybrid
Languaces required: Spanish and French, Intermediate level of English

Job Responsibilities

Lead the after‑sales service team to ensure timely and high‑quality support for industrial equipment across European markets.
Develop and execute after‑sales strategies that enhance customer satisfaction, reduce downtime, and increase equipment uptime.
Manage warranty claims, service contracts, and spare‑parts logistics while maintaining cost efficiency.
Serve as the primary liaison for Spanish‑ and French‑speaking customers, providing technical assistance, troubleshooting, and training.
Coordinate with engineering, production, and sales departments to resolve complex technical issues and drive continuous product improvement.
Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer Net Promoter Score (NPS) and report results to senior management.
Implement and oversee preventive maintenance programs and field service schedules.
Develop and maintain strong relationships with distributors, service partners, and key accounts in the industrial sector.
Prepare and present regular after‑sales performance reports, forecasts, and budget proposals.

Essential Qualifications

Bachelor’s degree in Engineering, Business Administration, or a related technical field.
Fluent in both Spanish and French (written and spoken). Proficiency in English is required.
Strong knowledge of industrial equipment, machinery, or heavy‑industry after‑sales processes.
Excellent communication, negotiation, and interpersonal skills.
Demonstrated leadership abilities with experience managing multicultural teams.
Analytical mindset with the ability to interpret technical data and market trends.
Proficiency with CRM and ERP systems (e.g., SAP, Salesforce) and MS Office suite.

Desired Experience

5+ years of experience in after‑sales service, field service engineering, or technical support within the industrial sector.
At least 2 years of managerial or team‑lead experience.
Previous experience **within the automation industry is a must**.
Proven track record of improving service levels, reducing warranty costs, and increasing customer retention.
Experience handling multi‑regional accounts and coordinating cross‑border service operations.
Prior exposure to European market regulations and compliance standards is a plus.

Salary & Benefits

Competitive annual salary ranging from €40,000 to €60,000
Performance‑based bonuses linked to service KPIs and customer satisfaction metrics.
Travel requirement of up to 20‑25%of working time, primarily across European client sites.
Company‑provided health insurance, pension scheme, and paid time off.
Professional development budget for training, certifications, and industry conferences.
Company car or mobility allowance for regional travel.
Opportunities for international exposure and career advancement within a global industrial organization.

Application Process

Qualified candidates are invited to submit their CV and a cover letter outlining relevant experience, automation industry background, and language proficiency to the HR department. Applications will be reviewed on a rolling basis until the position is filled.