Experience Level:

Role & Responsibilities

Key Result Areas (Activities scheduled in the project):

Requirements gathering from the customer.
Responsible for the overall planning and design of Nexthink architecture.
Prepare Nexthink implementation and deployment project plans and execute them.
Manage Nexthink Cloud instances and, for on-premises deployments, manage the appliance via the Linux command line.
Create Nexthink process documentation.
Prepare Nexthink test cases and execute testing.
Coordinate with the client SME for Nexthink implementation, testing, and deployment sign-off.
Coordinate with Network, Active Directory (AD), SCCM, Datacenter, and Wintel teams to address project dependencies.
Envision, plan, and deploy Nexthink Infinity operational configurations, including investigations, alerts, dashboards, hierarchy, services, and categories.
Create PowerShell scripts for Infinity or Nexthink Act modules.
Lead a team of BAU consultants/engineers.
Provide technical guidance and coordinate with onsite/offshore teams.
Review Nexthink engineering/deployment project plans and progress.
Participate in program and project review meetings.

Required Candidate Profile

Willingness to work in a 24/7 environment; shifts will depend on the project.
Strong knowledge of Nexthink concepts, architecture, and operational configurations.
Good knowledge of NQL (Nexthink Query Language).
Strong knowledge of Windows 10 and Windows 11 operating systems.
Good knowledge of L2/L3 desktop support operations, incident management, problem management, and change management.
Basic knowledge of NQL commands and Linux/Unix commands.
Basic knowledge of SCCM deployment.
Good customer orientation and coordination skills.
Good knowledge of deployment tools such as SCCM, MDT, Altiris, etc.
Basic knowledge of Active Directory and Windows Servers.
Basic understanding of networking concepts.
Good working knowledge of PowerShell scripting.
Act as the first point of escalation for issues.

Certifications

Education

- B.Sc., B.Tech, or any graduate degree with relevant experience.

Nexthink Consultant – SME