Job description:

Billing & Back Office Manager

Starting Rate: $4.50/hour
Location: Remote
Employment Type: Full-Time
Experience Required: At least 2 years of relevant experience

About the Role

We are looking for a Billing & Back Office Manager who will oversee billing operations and manage the day-to-day activities of our Back Office VA team.

The ideal candidate is highly organized, detail-oriented, and experienced in managing teams, monitoring performance, coordinating workloads, and improving operational processes. This role requires strong communication skills, accountability, and the ability to ensure both billing accuracy and efficient Back Office operations.

Key ResponsibilitiesBilling Management

Lead, train, and develop the billing team to ensure consistent performance and productivity.
Monitor team performance and prepare regular performance reports.
Ensure billing processes are accurate, compliant, and completed on time.
Review billing and invoicing processes to minimize errors and discrepancies.
Communicate with clients regarding billing concerns, updates, and requirements.
Monitor revenue performance and ensure timely and accurate invoicing.
Implement quality assurance and control measures for billing activities.
Identify process gaps and recommend improvements to increase efficiency.
Monitor staffing requirements and plan team capacity based on workload.
Promote team accountability and ensure productivity targets are met.
Maintain a high level of client satisfaction through timely and accurate service.

Back Office Management

Manage and supervise the Back Office VA team.
Assign and monitor special tasks and ensure timely completion.
Plan and coordinate weekly Back Office tasks and priorities.
Schedule part-time VAs and coordinate workloads based on business needs.
Track task progress, completion, and team productivity.
Monitor workload and capacity to ensure tasks are properly distributed.
Coordinate communication and collaboration within the Back Office team.
Monitor attendance, schedules, and availability of VAs.
Train and develop VAs to improve performance and productivity.
Identify opportunities to improve Back Office workflows and processes.
Coordinate with other departments to support operational needs and special projects.
Ensure team members are accountable for assigned tasks and deadlines.

Qualifications

At least 2 years of experience in billing, operations, team management, Back Office management, or a related role.
Previous experience supervising or managing a team is required.
Strong understanding of billing, invoicing, and financial processes.
Excellent organizational and time-management skills.
Strong attention to detail and ability to maintain billing accuracy.
Excellent written and verbal communication skills.
Strong problem-solving and decision-making abilities.
Ability to monitor team performance and hold team members accountable.
Experience with workload planning, scheduling, and capacity management.
Comfortable working with spreadsheets, reporting tools, and other business software.
Ability to work independently in a fast-paced, remote environment.
Strong client service mindset and professional communication skills.

Preferred Qualifications

Experience working with virtual assistants, BPO, remote teams, or staffing companies.
Experience with billing, invoicing, or revenue operations.
Experience managing distributed or remote teams.
Familiarity with CRM, project management, time-tracking, or workflow management systems.
Experience creating performance reports and operational dashboards.

What We’re Looking For

We’re looking for someone who can lead people, manage workloads, maintain accuracy, and improve processes. You should be comfortable balancing day-to-day operational responsibilities with team development and client needs.

If you are organized, accountable, proactive, and enjoy building efficient teams and processes, we’d love to hear from you.

Work Location: Remote