Nautical Staffing is a boutique virtual assistant company that specializes in sourcing, recruiting, and onboarding the best people for our clients across the US.

We are looking for an experienced, organized, and detail-oriented Residential Coordinator to join our growing team!

About the Client:

The Residential Coordinator will work for an Illinois-based client in the property management and investment industry.

Job Overview:

The Residential Coordinator is responsible for ensuring applicants applying for an apartment unit are qualified to rent per applicant laws and policies, obtaining all proper documentation. S/he will communicate with the leasing department, property managers, and prospective tenants the results along with ensuring a lease is electronically signed with all fees and concessions collected/waived and noted within the system database.
Additionally, s/he assists Property Managers with tenant issues, rent payments, key pick-up/drop off, leases inquiries, reports, and move-ins.

Responsibilities:

Applicant Relations

Ensure applications are filled out with the correct information from prospective tenants applying to the units.
Ensure proper documentation (i.e., of state ID and income verification) is provided from each applicant.
Ensure all administrative and move-in fees are paid and any applicable fees are waived and removed.
Ensure all screening of applicants is done per applicable laws and policies prior to approval or denial of an applicant.
Process applications, conduct screenings and perform background, credit, criminal, employment verifications, and past/present rental history check.
Accept rental payments and give immediately to Property Manager.
Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
Update information in Yardi system database.
Manage rentable items, parking and or storage additions.

Tenant Relations

Update personal information from tenants when proper/new documentation is provided.
Provide tenants with documentation and instruct tenants on the process of subletting, reletting, buy-outs, and/or roommate changes.
Provide information, explain leases, and answer move-in questions tenants may have.
Transfer and connects tenants to the correct person to provide them with the additional information needed.
Consistently implement policies of the community.

Reporting

Assist Property Manager with updating renewals, market rents, or any fees/ concessions an applicant may receive.
Adjust or update tenant ledgers to be up to date.

RC and Property Manager Relations

Communicate with RCs and Property Managers on the current state of portfolios and any future changes within them.
Actively check-in with RCs and Property Managers about applicants or tenants before finalizing Leasing decisions.

Other Duties:

Assist management team with other various tasks as required. Ensure compliance with company policy, as well as federal and local regulations.

Attend meetings and/or connect with other employees to share best practices.
Additional duties as assigned by Management.

Qualifications:

Organization and meeting deadlines
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Neat, clean, professional at all times throughout the workday
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Must have basic computer skills, including but not limited to: e-mail (Outlook), Word, and Excel.
Must possess a positive attitude.
High level of organization.
Attention to detail and follow up .
Competence with and/or desire to learn and use systems/ tools (Yardi, RentCafé, Monday, DocuSign, Mxie, and Excel).
Strong interpersonal and business communication skills.

Availability and Work Hours:

40-hour work week and the ability to work a flexible schedule for weekend, and holiday coverage.
Occasional overtime as needed
Ability to access emails on weekends and be available to resolve issues as needed.