About The Company

A growing Flordia based carpet and upholstery cleaning business serving homes and businesses in Florida. They're building a stronger, more consistent sales pipeline to keep their technicians' calendars full.

The Role

This is a sales and relationship-building role. You'll be the voice of the business on the phone and in the inbox: reconnecting with past customers, following up on leads that never booked and opening doors with property managers, apartment communities, hotels, churches, offices and other local businesses.

The goal isn't just to make calls. It's to build relationships, create opportunities and get jobs on the calendar.

What You'll Do

Customer reactivation and lead follow-up

Call past customers to generate repeat bookings
Follow up with leads who requested information but didn't book
Follow up on open quotes until they close or are resolved

Commercial prospecting

Cold call commercial prospects, including property managers, apartment communities, hotels, churches, and offices
Identify and reach the right decision-maker
Introduce our company and explain relevant services accurately
Complete or help start vendor-registration and preferred-vendor applications

Booking support

Schedule appointments, walkthroughs, quote opportunities, and follow-up calls
Support quotes and bookings within approved pricing guidance

Customer reviews

Run approved outreach asking real customers for honest Google reviews

Tracking and process

Keep accurate notes, outcomes, and lead sources in our CRM and tracking systems
Follow approved scripts, messaging, pricing guidance, and company standards
Take part in training and coaching

How Success is Measured:

Activity: outbound calls, conversations, leads followed up, commercial decision-makers reached, follow-up consistency
Results: customers reactivated, vendor opportunities identified, appointments and walkthroughs set, jobs booked, revenue generated, reviews generated

Pay

Hourly base + bonuses based on Google reviews.

Who We're Looking For

Comfortable on the phone and genuinely enjoys talking with people
Persistent and organized with follow-up; doesn't let leads go cold
Warm, professional communicator by phone, text, and email
Prior experience in sales, appointment setting, customer service, or inside sales is a plus
Experience with a CRM, Google Workspace, or spreadsheets
Reliable, self-directed, and honest about tracking time and results
Knowledge of the local business community is a plus

Tools You'll Use

Company phone line and/or Google Voice, company email, CRM, spreadsheets, scheduling systems, and vendor portals. All accounts are provided by the company.

Sales & Customer Outreach Assistant