Office Manager & Sales Support – Gothenburg

COMPANY PROFILE

Kurtz Ersa is a well-established international technology company with approximately 1,800 employees worldwide. Family-owned and headquartered in Germany, the company is recognised for its long-term perspective, financial stability, and strong customer relationships.

As part of an important strategic shift in its Nordic market presence, Kurtz Ersa is transitioning from a distributor-led model to its own sales and service organisation. These positions offer the opportunity to join during a significant transition period, work closely with customers and colleagues, and help establish and strengthen the company's direct customer presence in Sweden and Norway.

Based in Gothenburg, you will play a central role in the daily operation of the new office and customer centre and become an important representative of Kurtz Ersa towards customers, visitors, colleagues, and partners.

REGION

The position is based at Kurtz Ersa's new office and customer centre in Gothenburg.
The office will serve as a hub for customer visits, product demonstrations, training sessions, and collaboration across the growing Nordic organisation, currently covering Sweden and Norway. While the role is primarily office-based, occasional travel may occur in connection with customer events, training activities, and internal meetings.

You will work closely with colleagues in Sweden and Norway and receive support from headquarters in Germany.

TASKS / RESPONSIBILITIES

This is a broad and visible role combining responsibility for the office and customer centre with customer contact, sales support, order administration, and operational coordination. You will help create a professional and welcoming environment while ensuring that the local team has the structure and support required to serve customers effectively.

Your responsibilities will include:

• Managing the day-to-day operations of the Gothenburg office, showroom, and customer centre
• Coordinating customer visits, meetings, product demonstrations, and training activities
• Supporting the sales and process engineering teams with quotation preparation, order processing, and other commercial administration
• Managing orders, customer information, and administrative processes in SAP
• Acting as a key point of contact between customers, the team in Sweden and Norway, and headquarters in Germany
• Coordinating office administration, documentation, suppliers, and internal activities
• Creating a professional and consistent customer experience across visits, communication, and follow-up

PROFILE

You are a service-minded and organised professional who enjoys taking ownership, creating structure, and supporting both customers and colleagues. You are comfortable being the first point of contact in a technical, international environment and combine a professional customer approach with strong administrative discipline. SAP experience is essential because you will support quotations, orders, customer information, and related processes from the start. We believe you have:

• Previous experience in office administration, sales support, customer service, business support, or a similar commercially oriented role
• Proven hands-on experience working with SAP in a commercial, order management, or administrative environment is required
• Experience with quotation preparation and order processing
• Strong organisational skills and the ability to manage several priorities in a structured manner
• A customer-focused approach and a confident, professional communication style
• Experience working with international colleagues or headquarters is advantageous
• Fluency in English and Swedish, both written and spoken, as well as eligibility to work in Sweden, is required.

SALARY AND BENEFITS

Joining Kurtz Ersa means becoming part of a long-term, family-owned company with a strong international reputation and a clear commitment to strengthening its presence in the Nordic market. You will have a central role in establishing the new office and customer centre while working closely with local colleagues, senior management, and headquarters in Germany.

• Fixed salary benchmarked at approximately SEK 45,000-55,000 per month, depending on experience and qualifications
• Local Swedish employment contract
• Occupational pension scheme according to Swedish market standards
• Flexible and collaborative working environment
• Close collaboration with senior management and headquarters in Germany
• International exposure within a global organisation
• Opportunity to contribute to the development of Kurtz Ersa's Nordic organisation

RECRUITMENT PROCESS

The recruitment process begins with an initial screening interview conducted by Beyondo to discuss your background, experience, motivation, and suitability for the role.

Selected candidates will then proceed through the following process:
• Initial digital interview with Kurtz Ersa's HR Director and Executive Vice President
• Face-to-face interview in Gothenburg, with the meeting location to be confirmed
• Final selection and offer

Kurtz Ersa aims to fill the position during the first quarter of 2027, with a preferred start date no later than March 2027. Applications will be reviewed on an ongoing basis, so we encourage you to apply as soon as possible.

HOW TO APPLY

If you are interested in this opportunity, please apply through the Beyondo Job Portal. We review applications on an ongoing basis and look forward to hearing from you.

Kindly note that we only process applications received through our system.

Should you have any additional questions, please contact the designated Beyondo contact person, Karin Björkman, karin@beyondo.se

We look forward to hearing from you!