Subscription Migration Assistant (Data Entry)

Position Type: Fixed-Term Contract – 6 Weeks, Full-Time

Location: Remote – Philippines

Reports To: eCommerce Optimisation Manager

Role Overview

We are updating our customer subscriptions on our new subscription platform and require two detail-focused assistants for a 6-week contract role.

Reporting to the eCommerce Optimisation Manager, the Subscription Migration Assistant is responsible for updating approximately 14,500 legacy subscriptions (within our Shopify store), working through them sequentially by following a clear, documented process.

Most records are quick and repeatable; however, some outliers need extra care, such as manually entering the correct products before updating. We value accuracy over speed: every record you touch represents a real customer's regular order, so getting it right the first time matters more than getting it done fast.

Key Responsibilities

1. Subscription Migration

Update legacy subscriptions in Loop Subscriptions one by one, following the provided step-by-step process.
Verify each subscription has updated correctly before moving on to the next record.
Work through allocated batches of records in the agreed order, avoiding overlap with the second assistant.

2. Exceptions & Outliers

Identify subscriptions that do not update as expected or require manual adjustments.
Enter the correct products for outlier subscriptions following given guidance.
Log any records you are unsure about and escalate them to the eCommerce Optimisation Manager.

3. Tracking & Reporting

Keep the shared progress tracker up to date with completed records, handled outliers, and logged issues.
Provide a concise end-of-day update on progress and any blockers.

4. Communication & Data Care

Raise questions early and promptly during overlapping business hours.
Make only the changes required for the migration—do not make any other edits to customer, order, or product data.
Handle all customer information securely and in full alignment with confidentiality requirements.

Qualifications & Experience

Required

1+ years in a data entry, eCommerce admin, or online store support role.
Exceptional attention to detail and accuracy with high-volume, repetitive tasks.
Demonstrated ability to follow a documented process consistently and recognise when data looks incorrect.
Excellent verbal and written communication skills.
Self-motivated and capable of working independently with minimal supervision.

Desired

Experience with Shopify / Shopify Plus backend (admin).
Hands-on experience with subscription applications (e.g., Loop Subscriptions, Recharge, Skio).
Previous experience in data migration or platform transition projects.
A positive attitude and a sense of humour.

Platforms Used

eCommerce & Subscriptions: Shopify / Shopify Plus, Loop Subscriptions
Operations & Productivity: Microsoft 365, Asana

Key Results Goals & Performance Indicators

Completion Target: Complete the migration of all ~14,500 legacy subscriptions within the 6-week contract term.
Accuracy Target: Maintain a 99%+ accuracy rate on all checked records, ensuring zero impact on customer orders.
Daily Volume: Achieve an average of 400+ subscriptions updated per day, per person, starting from Week 2.
Speed to Onboarding: Complete onboarding and begin working independently by the end of Day 1.
Logging & Tracking: Update progress daily; log all outliers in the tracking system on the same day they are discovered.
Scope Discipline: Zero unauthorized changes made outside the specified scope of the migration.

Contract Terms & Working Hours

Duration: Fixed-term contract for 6 weeks (Note: Contract may conclude early if migration is completed ahead of schedule).
Hours: Full-time (~38 hours per week).
Schedule: Aligned to Adelaide business hours (8:00 AM – 4:00 PM Adelaide time / approximately 5:30 AM – 1:30 PM Philippine time). Flexibility is negotiable.

Confidentiality & Data Security

In this role, you will have access to sensitive customer personal information (names, addresses, contact details, and order/subscription histories). Candidates must adhere to strict security protocols:

Keep all customer and proprietary information strictly confidential during and after the contract term.
Utilize customer data solely for completing the subscription migration.
Do not copy, download, export, screenshot, or transfer customer data outside authorized systems without written manager approval.
Use only assigned individual credentials, keep passwords secure, and work from a private, secure device and internet connection.