Role: Legal Intake Specialist (Criminal Defense | Immigration | Family Law)
Priority location: Remote: SA/LatAm/PH
Working hours: Rotational shifts EST (NY)
Salary range: Market Related
Type of contract: Independent Contractor
Type of job: Remote

We’re a fast-moving criminal defense, immigration, and family law firm serving clients across New York and New Jersey, with 24/7 availability. Our Intake team is often the first voice someone hears after an arrest, a detention, or a family crisis. We’re looking for an Intake Specialist who is calm under pressure, quick on the phone, and good at turning a stressful first call into a scheduled consultation or a signed client.

What you’ll do

Answer inbound calls and call back new leads within minutes, especially urgent and website inquiries.
Qualify each lead, quote consultation fees, and schedule consultations with our attorneys.
Handle our urgent line (recent arrests, warrants, detentions): quote retainers and take payment on the call if needed.
Keep lead records accurate in our CRM, and refer out or reroute matters we can’t take.
Route calls from existing clients, courts, and other departments to the right person.
Cover any intake channel (phone, web, text) as assigned.

What you bring

Previous Experience in intake
Call center, sales, or customer service.
Bilingual in English and Spanish(or another client language) Phone-based closing is a plus.
Strong phone skills: professional, a good listener, and able to keep a conversation on track.
Sound judgment and comfort applying fee and eligibility rules on your own.
Ability to work in several systems at once while on a call and take accurate notes.
Discretion with confidential information.
Experience with Lawmatics, Clio, Dialpad, Slack.

Availability for rotating shifts, including early mornings, evenings, weekends, and holidays.

Legal Intake Specialist -66587744568