Spa Receptionist – Russian Speaker

Salary Package:

USD 550 per month
Accommodation
Plus Expat Benefits

Job Overview

Our client, a branded luxury lifestyle property in the Maldives, is seeking a professional and guest-oriented Spa Receptionist who speaks Russian and English. The ideal candidate will have a background in hospitality or guest services, with previous spa experience preferred. This role is responsible for creating a welcoming first impression, managing spa reservations, coordinating appointments, and ensuring guests receive a smooth and personalized experience throughout their spa journey.

Key Responsibilities

Welcome spa guests warmly and professionally, delivering exceptional service in line with the property's luxury standards.
Manage spa reservations, appointments, cancellations, and schedule changes efficiently.
Communicate with Russian-speaking and English-speaking guests to understand their preferences and provide accurate information about spa services.
Explain available treatments, wellness programs, facilities, and spa packages to guests.
Coordinate with spa therapists and management to ensure appointments run smoothly and on schedule.
Handle guest inquiries, requests, and feedback promptly and professionally.
Manage telephone calls, emails, and other guest communications in a courteous manner.
Process payments, maintain accurate records, and assist with daily reception and administrative duties.
Maintain a clean, organized, and welcoming reception area.
Promote spa treatments and packages where appropriate, helping enhance the overall guest experience.

Qualifications and Requirements

Previous spa or wellness reception experience is preferred.
Previous experience in hospitality, guest services, reception, or a similar customer-facing role.
Fluency in Russian and English, with the ability to communicate confidently with international guests.
Excellent communication, interpersonal, and customer service skills.
Professional appearance and a warm, welcoming approach to guest interactions.
Strong organizational skills with the ability to manage multiple appointments and requests efficiently.
Familiarity with reservation systems, appointment scheduling, and basic administrative tasks.
Good attention to detail when handling bookings, payments, and guest information.
Ability to remain calm, courteous, and solution-oriented in a fast-paced luxury hospitality environment.
A team-oriented attitude and commitment to delivering personalized guest experiences.

Spa Receptionist - Russian Speaker