Position : Maintenance Coordinator

Work Hours (Client) : Monday to Friday, Eastern Time business hours

Pay Range : South Africa: $1,000–$1,400 / month | Latin America: $1,100–$1,500 / month (varies based on skill set and experience level)

Location of Search : South Africa or Latin America

Work Location : Remote

Employment Type : Full-Time, Contractor model

Company Overview:

Our client is launching a new maintenance services business that serves homeowners, property owners, and property management operators. The business is backed by a real estate and property management company that manages apartment communities, townhomes, and single-family rentals, and that company serves as its anchor client.

Role Overview:

We are seeking a Maintenance Coordinator to manage maintenance requests, schedule and dispatch technicians and vendors, and keep homeowners, residents, and property managers informed from start to finish.

This individual will be the main point of contact for maintenance requests, triaging each issue, booking jobs in Jobber, coordinating technicians and vendors, and following up to make sure work is completed correctly and on time. They will also keep work orders updated in the anchor client's property management systems and support quoting, invoicing, and job records.

Because this person speaks directly with homeowners, excellent English and a clear, natural accent are essential. The ideal candidate is organized, calm under pressure, and confident on the phone, and they make every caller feel like they're talking to a local, professional team, not a call center.

Duties and Responsibilities:

Request Intake & Triage: Receive maintenance requests, gather details/photos, triage by priority/emergencies, and create accurate work orders.
Scheduling & Dispatch: Schedule and dispatch technicians/vendors in Jobber, build efficient schedules, coordinate access, and adjust quickly for delays/emergencies.
Client & Homeowner Communication: Serve as main point of contact, confirm appointments, send updates, communicate warmly and professionally, and handle concerns calmly.
Work Order & System Management: Maintain Jobber and property management systems (AppFolio, Entrata) with current job notes, statuses, and organized records.
Quotes, Invoicing & Vendor Coordination: Prepare quotes/estimates in Jobber, send invoices, coordinate with outside vendors, and conduct post-job follow-ups.

Minimum Qualifications:

Language requirement: Excellent spoken and written English, clear and natural accent

Experience: 2–5 years in maintenance coordination, property management, or field service dispatch

Hands-on experience with Jobber (required).
Strong organizational skills and ability to stay calm under pressure.
Basic understanding of common home maintenance issues (plumbing, HVAC, electrical, appliance repairs).
Reliable high-speed internet and dedicated remote workspace with professional headset.

Maintenance Coordinator - 21899