Receptionist

Colombo, Sri Lanka
Fulltime

About Client Partner

Our client partner is a leading enterprise offering professional services and corporate operations across Sri Lanka. Known for operational excellence and exceptional client experience, the organization maintains a high-standard, client-facing front office environment. They offer a dynamic, professional workplace for dedicated customer service and front-office administration specialists.

About the Role

We are seeking a professional, presentable, and highly customer-oriented Receptionist to manage front-office operations and serve as the primary brand ambassador for all arriving guests and client inquiries. In this independent, front-facing position, you will utilize hands-on CRM software to manage client records, address inquiries confidently, handle corporate switchboards, and deliver seamless administrative support to ensure an outstanding visitor experience.

Responsibilities

Front Office & Reception Management: Manage daily reception operations, welcome corporate guests and clients with high professionalism, and maintain an organized, welcoming front-desk area.
Client Enquiries & Communication: Handle incoming phone calls, direct calls appropriately, and independently address customer inquiries via phone, email, and face-to-face interactions with confidence and clarity.
CRM Data Management: Operate CRM systems to log client visits, record inquiry details, maintain accurate customer databases, and track follow-up actions.
Visitor & Meeting Coordination: Coordinate visitor access passes, manage executive meeting room schedules, oversee beverage hospitality, and direct client traffic effectively.
Mail & Administrative Support: Manage incoming and outgoing mail, courier dispatch, document distribution, and general front-office clerical tasks.

Requirements

Educational Qualifications: Bachelor’s Degree or Diploma in Business Administration, Marketing, Secretarial Studies, Front Office Management, or Finance / Management Accounting.
Years of Experience: Minimum 2 years of proven, dedicated experience in a Receptionist or Front Office role (direct reception experience with CRM tools is strictly preferred over general administrative backgrounds).
Systems Expertise: Hands-on proficiency in CRM software platforms, Microsoft Office Suite (Word, Excel, Outlook), and corporate phone/switchboard systems.
Communication Skills: Excellent verbal and written English communication skills with strong interpersonal presentation capabilities.
Core Competencies: Confident, proactive, highly presentable, customer-focused, and capable of operating independently in a fast-paced environment.