Job Title: Luxury Concierge / Lifestyle Manager

Location: On-site - Cape Town, South Africa

Type: Full time

Working Hours: Rotational Shift Model (24/7 Operations: Morning 9:00 AM–6:00 PM | Evening 3:00 PM–12:00 AM | Night 12:00 AM–9:00 AM SAST; weekends and public holidays required) Base Salary: Competitive compensation in ZAR + Performance-based incentives

Base Salary: $1,100 USD/month

About the Company
The company is a premier global concierge and lifestyle management firm serving Ultra-High-Net-Worth Individuals (UHNWIs) worldwide. Specializing in bespoke experiences, exclusive access, and seamless lifestyle solutions, the organization operates on a service philosophy grounded in extreme personalization, precision, discretion, and operational excellence.

About the Role

The Luxury Concierge / Lifestyle Manager plays a high-touch, fast-paced role combining lifestyle management, client relations, operations, research, problem-solving, and experience curation. In addition to handling complex requests for high-net-worth clients, this position manages day-to-day concierge operations, shift continuity, service quality, escalation management, and process improvements across a 24/7 global framework.

Responsibilities

Client & Lifestyle Management: Build long-term relationships with UHNW clients by deeply understanding their preferences and expectations. Deliver personalized, proactive, and discreet services while managing urgent, high-priority requests and sensitive escalations with empathy and confidentiality.
Luxury Concierge & Experience Curation: Design bespoke experiences across travel, dining, wellness, events, luxury retail, entertainment, and private access. Research global opportunities, develop creative solutions for difficult requests, and partner with high-end hotels, venues, and luxury service providers.
Operations & Service Delivery: Oversee daily operations and ensure seamless continuity across rotational shifts. Track, follow up on, and close requests, manage thorough handovers, and identify operational gaps to enhance SOPs and workflows.
Technology, CRM & Research: Maintain detailed client profiles and service histories using CRM systems. Leverage AI tools and digital platforms to optimize research speed, accuracy, creativity, and service quality before presenting recommendations to clients.
Vendor & Partner Management: Build and maintain strong networks with premium global and local vendors. Negotiate terms and coordinate execution to ensure reliable, exceptional service delivery.

Qualifications & Technical Skills

Education & Experience: Bachelor's degree in Hospitality Management, Business Administration, Travel & Tourism, or a related field, with 1–3 years of experience in luxury hospitality, travel, lifestyle management, digital hospitality, customer experience, or operations.
Luxury Service Standards: Deep understanding of luxury service etiquette and high-net-worth client expectations, combined with high integrity, discretion, and confidentiality.
Core Competencies: Strong research, planning, problem-solving, and organizational skills. Ability to manage multiple priorities under pressure and communicate effectively across international cultures and time zones.
Systems & Operations: Proficiency with CRM systems, AI tools, digital research platforms, and workflow management software.
Availability: Willingness to work on-site in Cape Town on rotational 24/7 shifts, including nights, weekends, and public holidays.

Preferred Experience

Multilingual abilities.
Demonstrated track record of stability and long-term commitment in previous roles. Experience working with global international clients across multiple time zones.

Concierge Manager - 66949303412