Position : Residential Collections Specialist

Work Hours (Client) : Monday to Friday, 8:00 AM - 5:00 PM EST

Pay Range : $1100 to $1500 USD / month (varies based on skill set and experience level)

Location of Search : Philippines

Work Location : Fully Remote

Company Overview:

Our client is seeking a dependable and detail-oriented Residential Collections Specialist to support its accounts receivable and collections operations. The company serves residential customers and is focused on maintaining strong customer relationships while ensuring outstanding balances are resolved accurately and efficiently.

The Residential Collections Specialist will play an important role in improving cash flow, reducing Days Sales Outstanding (DSO), and ensuring customer accounts remain accurate and up to date.

Role Overview:

You will be responsible for managing past-due residential customer accounts, contacting customers regarding outstanding balances, collecting payments, sending invoices and statements, and maintaining detailed documentation of all collection activity.

This is a customer-facing collections role requiring someone who can confidently discuss outstanding balances while remaining professional, respectful, and solutions-oriented.

The ideal candidate has at least 2 years of experience in collections, accounts receivable, billing, or a closely related customer-facing financial role. They should be highly organized, persistent with follow-up, and comfortable managing multiple accounts and payment conversations throughout the day.

Duties and Responsibilities:

Residential Collections

Manage a portfolio of past-due residential customer accounts
Contact customers consistently to collect outstanding balances
Make outbound collection calls to request payment and discuss overdue accounts
Work with customers to understand outstanding balances and support payment resolution
Collect payments in accordance with established company procedures
Maintain professional customer relationships throughout the collections process
Handle sensitive financial and payment conversations with professionalism and discretion

Customer Follow-Up & Payment Reminders

Maintain consistent follow-up with customers who have outstanding balances
Send 10-day payment reminders in accordance with company collection procedures
Track customer payment commitments and ensure promised payments are received
Follow up promptly when payment commitments are missed
Identify accounts requiring additional attention or escalation
Maintain an organized daily follow-up schedule across assigned accounts

Invoices, Statements & Billing Support

Email invoices, account statements, and other billing documentation to customers as needed
Review customer balances before communicating account information
Help customers understand invoices, statements, and outstanding amounts
Support the resolution of basic billing questions and discrepancies
Coordinate internally when additional information is required to resolve an account issue

Collection Documentation

Document all collection activity accurately within the appropriate systems
Maintain detailed records of customer conversations, collection attempts, payment commitments, payments received, account disputes, follow-up actions, and escalations
Ensure account notes are complete, accurate, and current
Maintain reliable documentation so other team members can quickly understand account status

Account Monitoring & Escalation

Regularly monitor assigned accounts for overdue balances
Identify payment trends and recurring collection issues
Flag accounts requiring escalation or additional intervention
Recognize potential disputes or account discrepancies and route them appropriately
Prioritize collection activity based on account status and business needs

Accounts Receivable Support

Partner with Accounts Receivable Specialists, branch teams, and management to resolve customer account questions
Assist with the collection and processing of customer payments
Support the application of payments received to the appropriate customer accounts
Help investigate payment discrepancies or unapplied payments
Maintain accurate customer account records
Support broader AR initiatives as needed

DSO & Collections Performance

Contribute directly to company initiatives to reduce Days Sales Outstanding (DSO)
Help improve overall collection rates and cash flow
Prioritize aging balances and accounts requiring immediate follow-up
Maintain consistent collection activity across assigned accounts
Identify recurring issues that may be delaying customer payments
Support management with accurate account information when evaluating collection performance

Minimum Qualifications:

Minimum 2 years of experience in collections, accounts receivable, billing, payment processing, or a similar role
Previous experience making outbound customer collection calls
Strong verbal and written English communication skills
Ability to discuss overdue balances confidently and professionally
Strong organizational and time-management skills
Ability to manage multiple customer accounts and follow-up activities simultaneously
High attention to detail when reviewing account balances and payment information
Experience working with invoices, statements, and customer account records
Comfortable using email, spreadsheets, accounting systems, and customer account platforms
Ability to accurately document customer conversations and collection activity
Professional judgment when handling sensitive financial information and payment conversations
Ability to work independently while collaborating with AR, branch, and management teams

CG: Residential Collections Specialist - 66991112275