Job Title: Amazon Manager

Location: Remote - South Africa or Philippines

Type: Full time

Working Hours: Flexible, but requires 4+ hours overlap during U.S. East Coast business hours, Monday-Friday. Must also make themselves available to handle time-sensitive issues if they arise outside of regular business hours or weekends, i.e. ASINs delisted, urgent account issues, etc.

Base Salary: $2,500–$3,500 USD/month

About the Company

The company is a growing, multi-channel e-commerce brand that manufactures and sells cleaning products to customers in the USA. Operating in a fast-paced and data-driven environment, the team values operational excellence, attention to detail and quick speed to scale performance across Amazon marketplaces.

About the Role

The Amazon Manager is a hands-on, senior-level role responsible for leading the daily operations and strategy of our Amazon channel. This position combines Amazon PPC optimization, listing management, customer support, and direct issue resolution with Amazon. Designed for a proactive, strategic and highly organized self-starter, this role plays a critical part in maintaining account health, running growth experiments, and driving sustainable revenue growth with minimal supervision. This role will interact daily with the Founder of the company and the Operations Manager.

Responsibilities

Amazon PPC & Campaign Management: Strategize, set up, manage, and optimize Amazon PPC campaigns to drive profitable sales and improve account performance.
Strategic Pricing & Discounts. Strategic, plan and organize pricing strategies to meet goals using Sales, Deals, Discounts, Coupons and more. Will closely monitor the competitive landscape to ensure we are providing a good value to the consumer at all times.
Listing & Catalog Management: Oversee product listings, catalog architecture, and content quality to ensure high converting, accurate, and optimized detail pages.
Account Health & Issue Resolution: Monitor daily account metrics, perform systematic troubleshooting, and coordinate directly with Amazon Support to resolve operational or technical issues immediately.
Continuous Improvement & Testing: Execute continuous page and campaign improvements through A/B testing, experiments, and ongoing optimizations.
Customer Support: Manage and resolve incoming customer inquiry tickets and questions on Amazon to ensure top-tier customer satisfaction and brand trust within Amazon’s 24-hour timeline but ideally much sooner.
Performance Monitoring: Track, analyze, and report on key performance indicators (KPIs) to identify actionable growth opportunities. Must be familiar with reading and analyzing SQR reports and come up with actionable plans.

Qualifications & Technical Skills

5+ years of senior-level professional experience managing and scaling Amazon Seller or Vendor accounts with a proven track record of driving channel growth, ideally managing Amazon accounts doing more than $3 Million annually.
3+ years of hands-on experience managing and optimizing Amazon PPC campaigns to drive profitable ROI/ROAS, ideally managing more than $50k/month ad budgets
3+ years of experience in listing optimization, catalog architecture management, and running A/B experiments.
2+ years of experience navigating complex Amazon seller support escalations, account health issues, and resolving operational roadblocks.
1+ years of direct experience handling customer support tickets and customer communications on Amazon marketplaces.
C1/C2 (Advanced/Fluent) level written and verbal English communication skills.
100% remote autonomy with high organizational skills, self-direction, and results-driven focus.

Preferred Experience

2+ years of prior experience working with multi-channel e-commerce brands.
Advanced familiarity with Amazon Brand Registry tools, case management, and high-level escalation paths.

Amazon Manager - 66998254119