Role: Hospitality Operations Coordinator
Job Type: Full-Time, Independent Contractor (100% Remote)
Location: South Africa or the Philippines
Schedule: Standard Business Hours (Monday – Friday)
Compensation: $800 - $1,300 USD per month

About the Opportunity Our client is a boutique travel company that bridges the gap between event planners and hotels. They specialize in setting up and managing hotel room blocks for weddings and events worldwide, working with properties that range from budget-friendly to ultra-luxury.

Our client is currently seeking a highly capable Hospitality Operations Coordinator to join them as their foundational first hire. Every room block they manage comes with a contract and ranges from 10 to over 100+ rooms. Because missed deadlines can create significant financial liabilities for hosts, each block requires meticulous tracking and steady follow-up.

Currently, their founder manages this process. By taking ownership of these daily operations, you will be the driving force that allows the company to scale. Note: This is a purely operational role; you will be working directly with hotels and vendors, not speaking directly to the end clients.

What You Will Do

Room Block Management

Manage and execute hotel room blocks for global weddings and events (ranging from 10 to 100+ rooms).
Meticulously track contract terms, cutoff dates, and deposit deadlines for each block to ensure hosts never face financial penalties.
Maintain highly organized, up-to-date status logs for every active block.

Hotel & Vendor Communication

Handle daily email correspondence with hotels and vendors around the world.
Execute swift, persistent follow-ups with properties to keep every booking strictly on track.
Draft clear, highly professional emails that represent the company to their global partners.

Operations & Systems

Seamlessly navigate between their AI-based knowledge base and Google Sheets to manage complex information.
Leverage AI tools to work more efficiently, while carefully auditing and fact-checking all AI outputs for accuracy.

What You Will Need

Proven experience in wedding/event planning, hotel group sales, or corporate events, with direct experience handling large group room blocks.
Hands-on expertise navigating hotel group contracts, cancellation clauses, and strict deadlines.
Exceptional written English skills for daily, high-volume email communication with global properties.
High proficiency and comfort using Google Sheets and modern AI tools on a daily basis.
A strong sense of urgency with the proven ability to respond quickly and manage multiple open loops simultaneously.
An eagle eye for detail and the ability to spot and correct errors instantly.

Bonus Points

Prior experience working directly at a hotel managing group or event bookings (beyond standard front desk operations).
A background in a concierge or travel services business that specialized in group events.

Hospitality Operations Coordinator - 66995669866