JD Delivery Manager:
As Delivery Manager for APAC, you will own the end-to-end delivery of our client engagements across the region, including our upcoming SOC as a Service offering. You will make sure projects are staffed well, delivered on time and to a high standard, and run in line with organisation processes, while acting as the trusted point of contact for our APAC clients.

WHAT YOU WILL DO | JOB RESPONSIBILITIES

In this role, you will:

Own delivery and client communication across APAC projects, building strong, trusted relationships with client stakeholders and keeping them informed on progress, risks and outcomes.
Lead delivery of our SOC as a Service engagements, from onboarding and ramp-up through steady-state operations, service reviews and continuous improvement.
Plan and manage project staffing: forecast demand, match the right people to the right projects, and ensure teams are set up to succeed.
Ensure project deliverables are completed on time and at high quality, proactively identifying risks and driving issues to resolution.
Make sure project PMs follow the processes set by organisation and to expectations, through regular reviews, coaching and clear feedback.
Act as the first level of escalation above project PMs, taking initiative to resolve delivery, resourcing and client concerns quickly and calmly.
Support other client-facing activities as needed, including steering committees, status and performance reporting, and travel to client sites across APAC when required.

WHAT YOU WILL BRING | REQUIRED QUALIFICATIONS | YOUR PROFILE
The top candidate will have the following skills and qualities:

8+ years of experience in IT services delivery or project/program management, with at least 3 years in a delivery management or equivalent leadership role.
Proven track record of managing multiple client engagements, staffing projects and delivering on time and to a high standard.
Experience guiding and holding project managers accountable to defined delivery processes and quality standards.
Excellent communication skills, with the confidence to engage clients, handle escalations and present to senior stakeholders.
Strong problem-solving skills and the initiative to spot issues early and act on them without waiting to be asked.
A positive, can-do attitude and a collaborative, accountable approach to working with distributed teams.

Qualification:
Exposure to cybersecurity services, managed security services or SOC operations (e.g. SIEM, incident response, SLAs).
Experience delivering managed services or as-a-service engagements for APAC clients.
PMP, PRINCE2, ITIL or similar certification, and a Bachelor's degree in IT, Engineering, Business or equivalent.
LOCATION : Remote Malaysia Open to travel
This will be Remote, with travel to client sites across APAC as required.

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Delivery Manager - APAC