Position Title: Window & Door Service Technician (Confidential Client)
Location: Littleton, MA | On-site
Employment Type: Permanent

Compensation

Pay Rate: $28–$33/hour, depending on experience

Benefits

Competitive compensation
Medical, Dental, Vision Insurance
FSA
401(k) Plan with match
Paid Time off (PTO), Paid Holidays
Paid Life Insurance
Paid Short Term Disability Insurance
Tuition Reimbursement Program
Employee Assistance Program

Company Overview (Confidential)

Our Client is a building materials supplier/store offering lumber, windows, doors, cabinetry, and design solutions for residential construction and remodeling projects.

Position Summary

We are seeking a Field Service Technician. This role provides onsite residential service and repairs for building materials, primarily windows and doors, while ensuring excellent customer service.

Schedule: Full-time, 40 hours per week, Monday through Friday, with flexibility in daytime working hours.

Location: Based in Littleton, MA, with travel to customers' homes using a company service van. Any travel will be during the shift hours and clients are relatively local/eastern MA.

Primary Functions

Conduct service calls at customers' homes to diagnose and repair windows, doors, cabinets, and other building materials.
Troubleshoot issues to determine whether they result from product defects, installation errors, or other causes.
Perform repairs, adjustments, and part replacements using hand and power tools.
Communicate professionally with homeowners, explain repair recommendations, provide estimates, and answer questions.
Maintain positive customer relationships while addressing service concerns.
Collect payments for completed service work.
Maintain service van inventory, coordinate replacement parts, and keep the vehicle clean and organized.
Communicate service updates and resolutions with internal sales teams.
Follow safety procedures and maintain a clean work environment.

Must-Haves

Working knowledge of windows and doors
Comfortable and proficient using hand and power tools.
Valid driver's license and clean driving record required.
Ability to frequently lift and move materials weighing up to 100 pounds.
Ability to stand, walk, bend, kneel, climb, and work in various positions.
Comfortable working indoors and outdoors in varying weather conditions.

Window & Door Service Technician

Note For Candidate