Senior Systems Engineer & IT Solutions Architect (MSP)

Employment Type: Full-Time Remote Contractor (40 hours/week + flexible on-call/overtime rotation)

Schedule: US Pacific Standard Time (PST) core business hours

Target Locations: Remote (LATAM or South Africa)

Position Overview

We are seeking an autonomous, client-facing Senior Systems Engineer & IT Solutions Architect with extensive Managed Services Provider (MSP) experience to lead advanced systems administration, complex project delivery, and Tier-3 escalations.

In this role, you will do much more than follow routine runbooks. Our client environments are diverse, unique, and dynamic. When a client presents an unmapped technical hurdle or architecture request, you will step into the unknown, diagnose the root requirement, architect a viable solution, collaborate with our commercial/sales leads to define the scope, and execute the rollout from design to production.

The ideal candidate has hands-on depth across Windows Server ecosystems, Azure cloud infrastructure, network topology builds, and enterprise cybersecurity hygiene, paired with C1-level English communication and the composure required for direct corporate stakeholder interaction.

Key Responsibilities

1. Solutions Architecture & Pre-Sales Technical Scoping (~35%)

Technical Solution Design: Translate varied client business challenges into reliable technical architectures—spanning server migrations, cloud transitions, hybrid network builds, and cybersecurity enhancements.
Pre-Sales Collaboration: Partner with our account and sales team to outline technical scopes of work (SOWs), equipment specifications, and project milestones prior to client presentation.
Hands-On Implementation: Own the execution phase for approved engineering projects, including tenant migrations, Azure VM provisioning, firewall cutovers, and infrastructure upgrades.

2. Tier-3 Escalations & Advanced Windows / Cloud Administration (~40%)

Advanced Server & Infrastructure Management: Serve as the senior escalation authority for Windows Server environments (Active Directory, Group Policy, DNS/DHCP, Hyper-V, and clustering).
Azure Cloud Operations: Provision, manage, and optimize Azure Virtual Machines (VMs), Azure Virtual Desktop (AVD), Entra ID (Azure AD), Intune MDM, and hybrid cloud synchronization.
Network Architecture: Configure, maintain, and troubleshoot enterprise networking equipment (VLANs, VPNs, routing, managed switches, and next-gen firewalls).
Workstation & Fleet Deployment: Oversee automated device provisioning, baseline image standards, and remote monitoring/management (RMM) policies.

3. Security Oversight & Co-Managed IT Advisory (~15%)

Security Audits & Recommendations: Evaluate client security postures, identify vulnerabilities, and recommend actionable hardening measures (EDR/MDR deployment, zero-trust policies, MFA, patch compliance).
Co-Managed Partner Collaboration: Interface directly with client internal IT directors and sysadmins, acting as their trusted high-tier escalation and architecture partner.

4. On-Call Coverage & Escalation Triage (~10%)

Rotational Escalations: Participate in a scheduled on-call rotation and planned maintenance windows (after-hours/weekends as needed) to resolve critical priority incidents.

Qualifications & Requirements

Required Technical Background

Dedicated MSP Experience (Mandatory): 5+ years of direct technical experience working within a Managed Service Provider (MSP) environment supporting multiple concurrent external client networks.
Windows & Server Mastery: Deep operational expertise with Windows Server (2016–2025), Active Directory architecture, DNS/DHCP, and hybrid identity models.
Microsoft Cloud Ecosystem: Advanced proficiency in Microsoft 365, Azure Infrastructure (VM provisioning, storage, virtual networking), Entra ID, and Intune/Endpoint Manager.
Networking Expertise: Solid experience deploying and troubleshooting enterprise networking (Cisco Meraki or UniFi), site-to-site VPNs, and subnet routing.
Comfort with Ambiguity: Proven ability to troubleshoot issues with incomplete documentation, figure out novel problems independently, and design robust solutions from scratch.

Communication & Soft Skills

C1/Fluent English & Neutral Accent: Flawless verbal and written communication with a clear, minimal accent suitable for executive-level, client-facing meetings and presentations.
Timezone & Flexibility: Full-time alignment with US Pacific Standard Time (PST), with schedule flexibility for planned maintenance and rotating on-call coverage.
Client Presence: Calm, consultative bedside manner when engaging corporate executives, internal IT heads, and end-users during mission-critical outages.

Preferred Certifications (Strong Pluses)

Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate (AZ-104)
CompTIA Security+, Network+, or CySA+
Cisco CCNA / CCNP or vendor-specific firewall certifications (NSE 4+, etc.)

Hardware & Remote Workspace Requirements

Dedicated, quiet home office setup free from ambient noise.
High-performance PC or workstation (minimum 16GB RAM, modern multi-core processor, SSD storage) with dual/triple-monitor capabilities.
High-speed, low-latency fiber internet connection (minimum 50+ Mbps download/upload).
Documented power and internet backup system (UPS/inverter or cellular failover) to guarantee uninterrupted connectivity during US working hours.

Senior Systems Engineer & IT Solutions Architect (Remote) - 67325762975