Associate Program Manager

Sri Lanka (Hybrid)
Fulltime
Shift: 2pm to 11pm

About Client Partner

Our client partner is a dynamic consumer products design, development, and supply chain enterprise headquartered in the United States. Operating extensive global manufacturing networks, the organization delivers high-quality consumer products and retail programs to major international retailers. They offer a collaborative, fast-paced remote work environment for experienced production, merchandising, and program coordination professionals.

About the Role

We are seeking an organized, proactive Associate Program Manager to support end-to-end program lifecycles, production timelines, and cross-functional workstreams for assigned accounts. Operating remotely in Sri Lanka with periodic team meetings in Colombo, you will assist in developing Program Timing & Action (T&A) schedules, tracking critical milestones from product development to factory shipment, reviewing customer purchase orders, and coordinating closely with cross-functional teams and external partners.

Responsibilities

Program Timing & Action Support: Support the development, maintenance, and tracking of detailed Program Timing & Action plans, monitoring key milestones from product development through to factory ship dates.
Cross-Functional Communication: Facilitate and participate in weekly program review meetings, providing status updates and maintaining alignment across cross-functional product development, production, quality, and sales teams.
Vendor & Customer Manual Governance: Review, maintain, and ensure adherence to vendor requirements and customer compliance manuals for assigned accounts.
Sales Order & PO Operations: Review customer purchase orders and sales confirmations, escalate discrepancies, and assist proactively in resolving customer sales order issues.
Production & Logistics Coordination: Collaborate with internal and external partners to ensure goods are produced and shipped according to vendor guidelines and required delivery timelines.
Account Management & Documentation: Manage smaller or less complex customer accounts under senior guidance while maintaining accurate program documentation, reports, and tracking tools.

Requirements

Educational Qualifications: Bachelor’s Degree in Business Administration, Marketing, Operations Management, Supply Chain Management, or Finance / Management Accounting.
Years of Experience: Minimum 2 to 5 years of dedicated experience in bulk merchandising, production, sourcing, or program coordination.
Domain & Systems Expertise: Hands-on experience working with customer orders, production timelines, factory coordination, and Enterprise Resource Planning (ERP) systems.
Software Proficiency: High proficiency in Microsoft Word, Excel, and Outlook.
Communication & Flexibility: Excellent verbal and written English communication skills, strong attention to detail, and the flexibility to work evening hours to align with US-based teams.