Role: AI and Business Automation Lead
Priority Location: Romania or South Africa preferred (Global Remote considered)
Working Hours: Full-time, flexible (EU/UK/SA business hours preferred)
Salary Range: $5,000 - $7,000 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type of contract: Independent Contractor
Type of job: Remote, Full-time

About the Company: Our client is a rapidly growing, AI-powered health intelligence platform deployed across 150+ countries for global enterprise organizations. They bring every health benefit into one place, routing employees to the help they need while providing leaders with a live view of workforce health. Trusted by major global brands and operating under strict ISO 27001, GDPR, and HIPAA compliance, they offer an environment where innovation is matched with real-world impact on people's well-being.

About the Role: As the first operations hire, you will design, build, and run the automation and AI layer that sits underneath our client's business, ensuring their internal operations match the sophistication of their product. This is a highly autonomous, cross-functional role where you will map workflows, identify where time and information are lost, and implement the necessary AI assistants, workflows, and integrations to fix them. You will work directly with the founders and department heads, owning the scope, delivery, and upkeep of internal systems end-to-end to transform the company into a genuinely AI-native organization.

Key Responsibilities:

Analyze Business Workflows: Sit with cross-functional teams to map how work actually flows, identifying bottlenecks, manual hand-offs, and areas where time is lost.
Design and Build Automations: Automate rule-based work using no-code and low-code tools (and scripting where necessary) to eliminate manual re-keying and chasing.
Implement Internal AI Solutions: Apply AI capabilities (classification, routing, extraction, summarization, and assistants) where human judgment is typically involved, ensuring daily use by real teams.
Build Cross-Functional Feedback Loops: Connect sales, customer support, product, and finance systems so that insights and client data move automatically between departments without human intervention.
Ensure Data Security & Compliance: Handle company and client data strictly in line with ISO 27001, GDPR, and HIPAA controls, defining what data may interact with external AI tools.
Train and Enable Teams: Run training sessions, write documentation, and drive company-wide adoption to ensure automations are maintained and utilized.
Measure and Report Impact: Track and report time returned, errors removed, and manual work eliminated to the founders on a regular basis.

Qualifications:

Required Qualifications:

Proven experience in business analysis, specifically facilitating requirements gathering and measurably improving how work flows across departments (Required).
Track record of building and maintaining process automations in production across multiple business systems using no-code or low-code platforms (Required).
Technical integration experience, including handling APIs, webhooks, and data transformation (Required).
Hands-on experience deploying AI in daily business use (e.g., assistants, agents, prompt engineering, context design) and connecting AI to business systems via standards like MCP (Required).
Genuine independence with the technical ability to scope, build, ship, and support your own work without heavily relying on engineering or DevOps (Required).
Excellent written and spoken English, paired with a strong ability to train teams and drive tech adoption (Required).

Preferred Qualifications:

Scripting experience (Python, JavaScript, or similar) to handle tasks beyond low-code limits (Preferred).
Background in B2B SaaS, ideally working with enterprise clients and real compliance obligations (Preferred).
Industrial engineering or similar background in systems thinking (Preferred).
Familiarity with a modern business stack (CRM, customer support, knowledge base, cloud) (Preferred).

Who Thrives in This Role:

Builder-Analyst Hybrid: You are highly organized and start by understanding how work actually flows before delivering the technical fix yourself.
AI Fluent: You use the current generation of AI tooling daily and have strong, practical opinions about when AI is the right answer versus simple decision-based logic.
Unusually Good with People: You can sit with a team you've never met, quickly understand their workflows, and earn their trust and buy-in.
Independent Pioneer: You are comfortable being the only person doing your job, preferring the challenge of building a brand-new function from scratch over inheriting a legacy one.

AI & Business Automation Lead - 22085