MalaceHR is seeking a professional, friendly, and customer-focused Experience Services Receptionist to support daily front desk operations at a corporate facility. This individual will serve as the first point of contact for employees, clients, vendors, and visitors, ensuring a welcoming and positive workplace experience.

The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to multitask in a fast-paced environment. This role requires someone who is organized, proactive, and comfortable working with various departments to ensure smooth daily operations.

Key Responsibilities

Reception & Guest Services

Greet and welcome all employees, visitors, clients, and vendors in a professional and friendly manner.
Manage visitor check-ins, registration, and the issuance of visitor badges.
Provide directions and assist guests with navigating the facility, meeting rooms, and common areas.
Answer incoming phone calls, respond to general inquiries, and direct calls to appropriate personnel.
Serve as the primary point of contact for front desk inquiries and workplace services.
Assist with coordinating transportation and other guest-related requests as needed.

Front Desk & Administrative Support

Maintain a clean, organized, and professional reception area.
Monitor and replenish front desk supplies and materials.
Maintain updated contact lists, visitor records, and other administrative documentation.
Assist with scheduling, meeting room coordination, and event preparation.
Support general office administrative tasks and special projects as assigned.
Ensure front desk procedures and service standards are consistently followed.

Facilities & Workplace Support

Coordinate with facilities management, maintenance, custodial, and security teams to address building-related requests.
Submit and track work orders for maintenance, cleaning, safety, and security concerns.
Assist with meeting and event logistics to ensure spaces are prepared and operational.
Proactively identify workplace concerns and communicate issues to the appropriate teams.
Help maintain a safe, professional, and welcoming environment throughout the facility.

Customer Service & Communication

Deliver exceptional customer service to employees, visitors, and clients.
Respond to inquiries and requests promptly and professionally.
Anticipate guest and employee needs and provide solutions to improve their experience.
Communicate effectively with internal departments and external vendors.
Identify and escalate potential security, privacy, or operational concerns.
Recommend improvements to front desk operations and workplace services.

Qualifications

Required Qualifications

Previous experience in customer service, reception, hospitality, or an administrative support role.
Strong verbal and written communication skills.
Professional appearance, positive attitude, and excellent interpersonal skills.
Ability to multitask and prioritize responsibilities in a busy environment.
Strong organizational skills and attention to detail.
Comfortable answering phones, greeting visitors, and interacting with individuals at all levels.
Basic computer skills, including Microsoft Office applications.
Ability to work independently while collaborating with multiple departments.
Strong problem-solving skills and a proactive approach to daily responsibilities.

Preferred Qualifications

Previous experience working in a corporate office, commercial facility, or hospitality environment.
Experience with visitor management systems or front desk operations.
Familiarity with Computerized Maintenance Management Systems (CMMS) or work order software.
Experience coordinating meetings, events, or workplace services.