MalaceHR is seeking a professional, outgoing, and customer-focused Experience Services Ambassador to support workplace operations and provide an exceptional experience for employees, clients, and visitors at a corporate facility.

This individual will serve as a key point of contact for workplace services, ensuring employees and guests receive timely assistance while maintaining a welcoming, organized, and hospitality-focused environment. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to coordinate with facilities teams, vendors, and other departments to ensure smooth daily operations.

This role requires someone who is proactive, personable, and comfortable interacting with employees at all levels while identifying opportunities to improve the overall workplace experience.

Key Responsibilities

Employee & Guest Experience

Serve as a primary point of contact for employee and visitor inquiries, requests, and workplace-related concerns.
Provide exceptional customer service while creating a positive and welcoming environment.
Build strong relationships with employees, guests, vendors, and internal teams.
Proactively engage with employees throughout the facility to identify needs and address concerns.
Respond to service requests and inquiries in a timely manner, ensuring proper follow-up and resolution.
Assist with reception coverage, visitor assistance, and general workplace questions.
Anticipate employee and guest needs to ensure a positive workplace experience.

Workplace & Facilities Support

Conduct routine walkthroughs of offices, conference rooms, common areas, breakrooms, and other workplace spaces.
Ensure workplace areas are clean, organized, properly stocked, and maintained according to facility standards.
Coordinate with facilities management, maintenance, custodial, and other service teams to address workplace issues.
Monitor service delivery and identify opportunities to improve workplace operations.
Assist with vendor coordination and ensure service partners are meeting facility expectations.
Report maintenance, safety, security, and operational concerns to the appropriate departments.
Support workplace service standards and help ensure consistent service delivery.

Meeting, Event & Conference Room Coordination

Assist with planning and coordinating employee meetings, training sessions, and workplace events.
Manage conference room reservations and assist with scheduling conflicts.
Ensure meeting rooms and event spaces are properly prepared, organized, and stocked.
Provide on-site support for meetings, training sessions, and special events.
Coordinate with internal departments and external vendors to ensure successful event execution.
Serve as a point of contact for employees and guests attending meetings or events.

Administrative & Operational Support

Assist with daily administrative tasks related to workplace services and facility operations.
Maintain accurate records, service reports, and other operational documentation.
Collect and organize workplace service data to support performance tracking and reporting.
Utilize Microsoft Office applications to manage schedules, reports, communications, and documentation.
Support the implementation of workplace procedures and service improvements.
Communicate service updates, concerns, and operational needs to management.
Assist with additional administrative and operational responsibilities as assigned.

Customer Service & Continuous Improvement

Maintain a professional, approachable, and service-oriented presence throughout the facility.
Identify opportunities to improve employee satisfaction and workplace efficiency.
Work collaboratively with facilities, engineering, property management, and other support teams.
Proactively resolve concerns before they impact workplace operations.
Maintain awareness of workplace safety, security, and confidentiality requirements.
Support company service standards and continuously look for ways to enhance the employee experience.

Qualifications

Required Qualifications

1–3 years of experience in customer service, hospitality, corporate workplace services, facilities support, or a related field.
Strong verbal and written communication skills.
Exceptional customer service skills with a professional and positive attitude.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.
Ability to multitask and manage competing priorities in a fast-paced environment.
Strong organizational skills and attention to detail.
Ability to work independently while collaborating with multiple departments.
Comfortable interacting with employees, clients, vendors, and visitors at all levels.
Strong problem-solving skills and a proactive approach to workplace needs.
Ability to learn new software, technology, and workplace management systems.

Preferred Qualifications

Bachelor's degree or equivalent combination of education and relevant experience.
Previous experience in a corporate office, commercial real estate, hospitality, or facilities management environment.
Experience coordinating meetings, workplace events, or conference room scheduling.
Familiarity with facilities operations, vendor coordination, or workplace service programs.
Experience with service reporting, performance tracking, or administrative operations.