Job Brief

We are seeking a versatile and engaging Customer Service & Marketing Coordinator to manage inbound customer communications, telemarketing initiatives, and foundational digital marketing support. This role acts as the primary voice of the business, handling client inquiries, qualifying inbound leads, and executing outbound follow-up campaigns. By combining excellent telephone communication with basic social media management and administrative support, the successful remote professional will enhance customer satisfaction and support business development.

Responsibilities

Inquiry Management

Handle inbound phone calls, text messages, new customer inquiries, and job or delivery queries promptly and professionally.

Outbound Telemarketing

Conduct outbound telemarketing calls and structured follow-ups using the existing customer database to re-engage prospects.

Lead Qualification

Effectively qualify inbound leads and support sales follow-up workflows to maximise conversion opportunities.

Digital Marketing Support

Assist with basic social media management, content writing, and simple design concepts to support brand visibility.

Database Administration

Maintain customer databases and provide general administrative support to ensure records remain accurate and up to date.

Requirements

Proven experience in customer service, reception, telemarketing, or sales support environments.

Fluent English communication skills, with a confident, polished, and articulate telephone manner.

Strong interpersonal skills and the ability to connect easily with diverse customers and clients.

Basic familiarity with digital marketing, social media management, and content creation tools.

Excellent organisational skills and attention to detail when managing administrative databases.

Software Proficiency

Social media platforms, including Facebook, Instagram, and LinkedIn

Customer Relationship Management (CRM) and database systems

Graphic design tools, such as Canva

Microsoft Office, including Word, Excel, and Outlook

Education

Bachelor’s Degree in Communications, Marketing, Business Administration, or a related discipline.

Personal Attributes

Upbeat, friendly, and customer-focused communicator who thrives in phone-based interactions.

Resilient and proactive professional with a natural ability for outbound engagement and lead nurturing.

Highly organised self-starter capable of balancing customer service and administrative tasks.

Reliable and adaptable remote team member committed to delivering positive brand experiences.

Time Zone: Australian Business Hours

Applicant Location: Must be located in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO