Senior Manager – Salesforce

Sri Lanka
Fulltime

About Client Partner

Our client partner is a premier technology-driven enterprise operating extensive commercial networks and advanced enterprise systems in Sri Lanka. Recognized for operational excellence and robust technological infrastructure, the organization maintains a high-performance IT environment. They provide a dynamic, professional leadership atmosphere for an experienced enterprise applications and CRM leader.

About the Role

We are seeking an experienced, strategic Senior Manager – Salesforce to establish and lead internal enterprise capabilities for Salesforce Automotive Cloud solutions. In this leadership position, you will own the platform strategy and roadmap, govern security and architecture, oversee integration with SAP and middleware systems, manage external technology partners, and ensure the platform is secure, reliable, and continuously aligned with business priorities.

Responsibilities

Platform Strategy & Roadmap: Own and maintain the Salesforce Automotive Cloud strategy and product roadmap, establishing platform principles, standards, and decision rights while reporting performance and risks to senior management.
Governance & Ownership: Establish and operate the Salesforce governance framework, defining accountability across business product owners, process owners, and IT teams while chairing review forums.
Architecture & Design Governance: Act as the internal design authority for Salesforce configuration, customization, integration, and data decisions, ensuring seamless interaction with core enterprise systems without unnecessary function duplication.
Security, Risk & Compliance: Own the Salesforce security governance model in coordination with Information Security, ensuring strict adherence to access controls, data protection, segregation of duties, and audit compliance.
Service, Incident & Release Management: Define the platform service catalogue, support models, and SLAs, leading major incident management, production release approvals, and seasonal release readiness.
Data & Integration Governance: Define data accountability across customer, vehicle, pricing, and aftersales datasets, sponsoring data-quality controls and coordinating cross-platform integration with SAP systems and middleware.
Vendor & License Management: Manage Salesforce and implementation partners against agreed deliverables, service levels, and knowledge-transfer obligations while optimizing license demand planning and utilization.
Adoption & Business Value: Translate approved business priorities into platform capabilities, partnering with process owners to drive user adoption, standard feature utilization, and measurable business value.

Requirements

Educational Qualifications: Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, Business Information Systems, Business Management, or a related discipline. Professional qualifications in Salesforce, enterprise architecture, or service/project management are advantageous.
Years of Experience: Minimum 5+ years of progressive experience in enterprise applications, CRM, digital platforms, or business systems delivery and operations, including direct experience leading Salesforce implementation or product ownership.
Technical Competencies: Strong working knowledge of Salesforce platform governance, security models, configuration/Flow, Automotive Cloud concepts, enterprise architecture, API integration, and data management. Experience working with SAP S/4HANA, Proaxia VSS, or SAP Integration Suite / CPI is highly advantageous.
Leadership & Core Competencies: Exceptional strategic thinking, executive communication, influencing without authority, change leadership, structured problem-solving, and commercial acumen.