Talent & Reputation Manager

Location: Remote, Latin America or Philippines
Employment Type: Full-Time, ICA
Schedule: U.S. Pacific Time alignment required
Compensation: LatAm $2,000 to $2,400 USD/month | Philippines $1,500 to $1,800 USD/month, depending on experience

Reports To: CEO / Director of Operations

About the Company

Our client is a growing U.S. property management company in Washington State, managing residential communities with a hands-on, service-first approach. They believe great teams create great resident experiences, and that those experiences build the reputation that attracts the next great hire.

Role Overview

The Talent & Reputation Manager owns two connected areas: hiring strong people, and making sure residents, clients and candidates see the company at its best online.

You will run full-cycle recruiting for site and corporate roles, and manage the company’s online reputation across review sites, employer brand pages and Google Business Profiles for every property.

Key Responsibilities

Talent Acquisition (about 50%)

Run full-cycle recruiting for site roles (community managers, leasing consultants, maintenance technicians, compliance specialists) and corporate roles.
Plan hiring needs with leadership, especially for new management takeovers and lease-ups.
Write and post job descriptions, and manage job boards, social channels, referral programs and school outreach.
Screen candidates, coordinate interviews, check references and run background checks in line with Washington fair-chance hiring laws.
Prepare offer letters within approved ranges and keep the applicant tracking system up to date.
Build ready pipelines for hard-to-fill roles, including affordable-housing compliance and bilingual positions.

Onboarding & Retention (about 15%)

Coordinate new-hire paperwork, system access and first-week schedules with local teams.
Run 30, 60 and 90-day check-ins and exit interviews, and report trends to leadership.
Support recognition and engagement programs that keep turnover low.

Reputation Management (about 30%)

Monitor and respond within 48 hours to reviews on Google, Yelp, ApartmentRatings, Apartments.com and similar sites, for the company and every managed property.
Escalate service issues raised in reviews to the right site team, and follow up until resolved.
Run review-generation programs, such as move-in and maintenance follow-ups, in line with platform policies.
Manage the employer brand on Glassdoor and Indeed, and each property’s Google Business Profile.
Train site teams on review responses and Fair Housing-safe language.
Support crisis communications when a property issue draws public attention.

Reporting & Compliance (about 5%)

Report monthly on hiring metrics (open roles, time to fill, source of hire) and reputation metrics (average rating, review volume, response time) by property.
Keep hiring practices compliant with Fair Housing, EEO, Washington State and local employment law.
Prepare client-ready reputation summaries for owner reports.

Hard Skills & Qualifications

3+ years in recruiting, HR or talent acquisition, ideally in property management, hospitality or real estate.
1+ year managing online reviews, social media or customer experience for a multi-location business.
Strong writing skills, with a calm, professional tone when responding to public criticism.
Working knowledge of U.S. Fair Housing and EEO principles, or a proven ability to learn U.S. employment compliance quickly.
Comfortable with an applicant tracking system, Google Business Profile and Microsoft 365.
Excellent written and spoken English.
Full availability during U.S. Pacific business hours.

Strong plus:

Bilingual English and Spanish.
Experience staffing U.S. affordable housing (LIHTC, HUD or MFTE).
SHRM-CP, PHR or a similar HR certification.
Reputation tools such as Birdeye, Reputation.com or Rentgrata.
A bachelor’s degree in HR, communications, marketing or business.

Preferred Tools

Applicant tracking systems
Google Business Profile, Glassdoor and Indeed employer pages
Review platforms such as Yelp, ApartmentRatings and Apartments.com
Reputation tools such as Birdeye or Reputation.com
Microsoft 365

Soft Skills

Calm and diplomatic under public criticism.
Highly organized across many open roles and properties.
Discreet with candidate and resident information.
Proactive about following issues through to resolution.
A clear communicator with site teams and leadership.

About the Ideal Candidate

You enjoy finding great people and protecting a brand’s reputation, and you understand the two are connected. You can fill a hard-to-find leasing role, reply to a frustrated one-star review with grace, and show leadership exactly how both numbers are trending, all in the same week.

Why This Role Matters

Every hire you make shapes the resident experience, and every review you handle shapes how future residents and candidates see the company. This role is at the centre of how the company grows.

Talent & Reputation Manager - 67677345649