Product Support Specialist (LIMS & Chromatography Software)

Remote, US (Eastern, Central or Mountain time) | Radiopharmaceutical & Life Sciences Software | $50,000-$70,000

Want to be the person pharma and radiopharmacy teams rely on to get their lab systems to work?

A growing software company serving regulated laboratories is hiring a remote Product Support Specialist in the US, working closely with a UK-based team.

This role suits a hands-on problem-solver who takes ownership, shows initiative without needing direction and follows through. You might be coming from IT support, lab systems or software support and be ready for a customer-facing role with real variety and scope.

What you’ll do as a Product Support Specialist

Provide helpdesk support and remote troubleshooting for software issues and instrument integration
Install and configure LIMS and chromatography software, including database setup, upgrades and migrations
Resolve instrument communication issues (RS232, USB, Ethernet, COM ports, drivers)
Deliver onsite installation support and customer training
Assist with system validation, including Installation, Operational and Performance Qualification (IQ, OQ, PQ)
Create and maintain user guides, help resources and FAQs

What you’ll bring

Strong IT skills across MSSQL, Oracle, Windows Server and Windows Desktop
Hardware and software support experience, with sharp troubleshooting and analytical skills
Clear written, phone and in-person communication, and the ability to prioritise support calls
A collaborative approach within an ISO 9001 quality environment

Bonus if you have: laboratory or software development experience, serial/USB/Ethernet instrument integration, GMP/GAMP or regulated software validation, customer training experience, a computer science or medical background, or general coding knowledge.

What’s on offer

$50,000-$70,000 depending on skills, experience and fit
Fully remote working
Strong growth opportunities as the company expands
401(k) with company match
Comprehensive medical, dental and vision insurance
21 days’ paid vacation plus company holidays

Interested in this Product Support Specialist role in the US? Apply now or message Taylor Robinson at Octagon Group directly at trobinson@octagongroup.co.uk for a confidential chat.