Position Title: Product Support Coordinator (Confidential Client)
Location: Broomfield, CO | Hybrid (onsite 3 days a week, starting Tuesday-Thursday, re-evaluated after the first 90 days)
Employment Type: Contract, 6-12 months (contract to hire is the goal but cannot be guaranteed; if unable to convert at the end of 12 months, would look to extend an additional 6 months if work volume continues to support it)

Compensation

$24/hr on W2 is the max for this role

Position Summary

Entry level position. Keywords: mortgage industry backgrounds, insurance office or equivalent insurance exposure, customer service and communication skills. You will acquire first-hand experience of the inner workings of a Managing General Agency (MGA) and gain a general understanding of how catastrophic modeling influences and supports underwriting, pricing, business planning, capital setting, and risk management processes. You will make a direct impact on business results by utilizing your analytical skills to enable sound risk selection, joining an experienced, collaborative team with a hands-on training and development plan.

Primary Functions

Assist in time sensitive distribution of policy correspondence and legal documents via physical mail or email.
Assist with building inspections to validate information provided and consistent, communicating non-standard or atypical findings within service standards.
Gain an understanding of agency management, product distribution, and claims procedures that enhance growth and underwriting profit.
Professionally communicate with relevant stakeholders via email or other appropriate methods.
Work cross-functionally with Compliance, Claims, Product, Underwriting and other business units to develop process improvements and product enhancements.
Provide input and feedback to leadership for continuous process improvement.
Fill in for other team members to ensure business continuity during peak periods and/or when team members are unavailable.

Must-Haves

High attention to detail, analytical, creativity, intellectual curiosity, a desire to communicate, and strong time management skills
Excellent customer service and communication skills
Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, MS Teams)
High School Diploma or GED

Preferred Qualifications

Insurance, Mortgage, or closely related office experience
Successful completion of insurance and/or financial designations
Experience with building construction types and/or terminology

Product Support Coordinator (15447-1)

Note For Candidate