Join #Ensiteam!

We are a company focused on custom software development and have been in the market for over 22 years. At Ensitech we are dedicated to finding highly specialized talent to work with large companies in the United States, Europe, and Canada.

We’re looking for a senior Client Success Manager to be the main point of contact for a portfolio of clients using a US company’s cloud business platform, across industries such as contract furniture, healthcare, manufacturing, private equity, and retail. Your goals, in this order: keep every client (renewals), help them use more of the platform (adoption), and grow what they buy (expansion). This client-facing role also covers solutioning and, for now, project delivery. You bring 5–10+ years of relevant experience, a polished client presence, and comfort with demos and commercial conversations.

Responsibilities

Own a portfolio of client accounts as a full-time focus and rate each account’s health monthly (green, yellow, or red).
Lead renewals, including migrating clients from the legacy version to the current cloud subscription.
Train clients on new releases and the platform’s AI features so they get more value on their own.
Identify opportunities to sell AI features, add-on apps, and services; write requirements, price smaller deals, and follow up to a decision.
Design solutions to client problems across the platform, workflow automation, and custom development, validating the approach with technical teams before quoting.
Run regular client reviews and satisfaction surveys, and check in 30 days after each new project goes live.
Pass client wins to Sales and client requests to technical teams, keeping next steps and dates current.
Cover project management as accounts grow: deliver client projects on schedule and to profit goals, and produce effort estimates with support from technical teams.

Must-haves

5–10+ years of relevant experience at a senior level (Client Success, Account Management, Technical Account Management, Solutions Consulting, or similar).
Polished, professional client presence and comfort running demos.
Proven ability to build relationships and earn client trust.
Ability to understand a client’s business, identify where AI, workflow automation, or custom development can improve it, and turn that into a clear solution.
Comfort with commercial conversations: renewals, quotes, and follow-up to a decision.
Ability to learn a software platform and its services quickly.

Nice-to-have

Developer or data background, helpful for dashboards, integrations, and AI conversations.
Strong written and spoken English communication skills.
Experience in SaaS, ERP, IT services and consulting, or contract furniture/dealer-focused technology.
Project management experience and strong organization skills to track multiple accounts and projects.
A proactive approach: flags risks early and raises ideas before the client asks.

What do we offer?

100% remote opportunity.
Competitive salary and benefits.
Custom benefit package aligned to your experience and your needs.
Working with foreign clients.