Job Description:
CFO (Chief Financial Officer) Solutions Technology group of the client is looking for a support engineer for the adoption and support of its key reporting and visualization platform – “xx Reporting Portal”. This platform is a one-stop shop for multiple business groups providing a wealth of integrated applications, self-service analytical tools and powerful process driven apps. The candidate for this role is required to have industry experience (3+ years) of providing technical support on large and complex IT projects.

Education and Technical Skills
-   Bachelor’s Degree in Computer Science or relevant field
-   Ability to write code using – JavaScript or Java
-   Strong experience of supporting Enterprise Applications
-   Proficient with SQL on relational database management systems like ORACLE
-   Strong problem solving and analytical skills
-   Proven ability to troubleshoot and identify the root cause of issues
-   Must have excellent verbal and written, business and technical, communication skills
-   Strong desire to work in a client facing environment with complex technical challenges
-   Ability to work independently in a fast-paced environment

Responsibilities
-   Providing support for onboarding of content apps to new and existing customers of Portal
-   Onboarding new business groups to self-service platform of Portal
-   Provide technical support to business users on the issues related self-service features of Portal
-   Deliver high customer satisfaction through end-to-end management of each support / service request.
-   Conduct internal and external knowledge-share sessions when required.

Reporting Portal – Full Stack Engineer (Support)