Salesforce Experience Cloud Functional Analyst

Responsibilities:

 Perform level of effort assessments with development team and understand customer facing feature impacts to existing back-end processes and provide written feature analysis.
 Provide technical insight related to UI and features, ensuring design reflects salesforce ability to provide desired business requirements with appropriate customization.
 Proactively assess the build by feature, with integration considerations, to assess and make short-term and long-term recommendations in alignment with our engineers.
 Technical bug assessments as they arise to determine feasibility and priority for development team.
 Assist in the creation of workflow diagrams, functional maps and user stories.
 Utilize personal developer sandbox and tools to create mockups aligned with work instructions for site administration stories.
 Develop and create customized reports and dashboards in JIRA.
 Review and/or create written work instructions for Site Administration for accuracy and flow.
 Review and assess custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages and third- party integrations as needed.
 Review permissions to add/remove Salesforce Users to adhere to compliance requirements for the platform.
 Make value-add recommendations for future enhancements to the platform.

Education and Experience:

 Bachelor’s Degree and 10+ years of experience or an equivalent combination of education and experience
 2+ years of experience working in a Business or Technical Analyst function working on projects related to Salesforce Experience Cloud (“Community Cloud”).
 5+ years of IT experience including support of multiple integrated systems with Salesforce.com
 Proficiency in drafting functional flow charts and/or visual materials to be leveraged by developers as needed.
 Strong communication skills in bridging the gap between technical and business requirements.

Preferred Skills / Competencies

 Bachelor’s or equivalent degree in Computer Science, MIS, or Computer Engineering.
 Experience working within a pharmaceutical or other regulation-controlled industry.
 Salesforce Admin Certification with and Experience Cloud (“Community Cloud”) expertise.
 Lightning Design System and Lightening Web Component knowledge
 Agile / SCRUM experience with JIRA expertise.
 Proven experience with Salesforce integrated solutions.
 Drupal or other digital experience a plus to evaluate related salesforce capabilities in order to provide business value or constraints.
 Communication skills to be able to socialize recommendations to the team and business partners in a thorough manner.