Location- Singtel, Comcentre
Direct with singtel
Salary- open
SPR/EP/SC

Why work for Singtel Digital Technologies?

Agile environment with persistent Build-Run teams accountable across the life cycle
Learn from one of the founding fathers of the Agile movement
Strong alignment with business and KPIs centered around business
Open office space with teams co-located
All new things go to AWS and follow latest best practices in the industry
Attention to technical excellence
Culture of learning, coaching and mentoring
Customer-facing environment with challenging scalability requirements
Career growth path as engineer: engineers may earn more than their manager
Dynamic organisation where change is the only constant
Innovation is part of the yearly KPIs
An incentive scheme with generous rewards for high-performers

As a Senior Customer Success Manager, you will be responsible for challenging the status quo and bringing innovative and differentiated thinking to everything we do. You will lead cross-domain projects working with business stakeholders and providing solutions using and assessing emerging technologies.
You will be providing business and technical solutions in order to deliver results that will make an impact. You must have experience in complex B2B integrations and able to work with testers and operations to ensure that solutions are of high quality and can be operated easily. This is a hands-on technical role, mentoring others with your knowledge. You have experience with building and deploying with AWS or cloud type environment and have been working in a fully automated environment.
You can work in an agile environment and have done test driven development. You are a stickler for quality and good design, but understand the importance of delivering business value early. You can design an incremental software development plan that can fit into a continuous delivery cycle.

Key Responsibilities & Results:

Delivering New Singtel Application
Solution and Design
Business engagement – Demand management, requirements analysis, acts as a product owner and prioritize backlog
Hands on Development on frameworks
Mentor and leading team
Subject matter expert in any one of these domains – E/M-Commerce, Customer / Partner relationship management
Define system-level application architecture that includes high-level design, architectural policies and principles, design and programming guidelines, implementation risks and mitigation measures, software development and integration strategies, software configuration controls, etc.
Maintain control over the solution throughout the entire software development lifecycle by continuously making critical adjustments to the solution to ensure desired results are achieved
Involve in the requirement analysis phase to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges, and any other issues to business analyst teams
Engage customers to explain the rationale of architecture’s selection or other technical issues
Ensure best practices, frameworks and reusable components are employed in the development project
Understand Information Security standards, methodologies and practices.
Design and deliver complex security solutions that integrate an effective and efficient network infrastructure design.
Develop and strengthen new and existing Stakeholder & Partnership relationships.
Trouble-shoot technical problems faced by the project team.
Contribution to organizational development thru sharing best practices. Developing and conducting technical courses.
Provide technical leadership in the development through established design and development methodologies, to ensure the system meets functional and system requirements

Qualifications, Experience & Knowledge Required:

Degree in Information Technology, Computer Science, or its equivalent
At least 8 years’ experience with substantial project work in software design & development
Experience in designing solutions using appropriate platforms and system technologies such as enterprise database design, web and application server, and network technologies
Proficient in written and spoken English
Excellent knowledge of all business process domains with the ability to suggest and implement process changes for business benefits
Is able to articulate functional and non-functional requirements, impact analysis, high-level architecture and execution risks to appropriate stakeholders
Java/ J2EE / SOA / Microservices / Containers
Adequate knowledge of relational database systems, Object Oriented Programming, and web application development.
Practical knowledge in Agile and DevOps environments, open source technologies and related tools.
Knowledge/Experience in Continuous Integration and Automated Testing
Knowledge/Experience in Agile Development and Management tools, e.g. Jira, Nexus, Bamboo, Jenkins, Sonar, Selenium, Bitbucket