Must have skills:

Role Responsibilites:

Manages all aspects of IT Service Delivery and Application Architecture.
Position includes elements of Technical Business Analysis, Project Management (Traditional and Agile), Solution Architecture, Vendor Management and In-house/Remote Team Management.
Conduct ongoing process review and improvement.
Act as a liaison between business users and IT development teams

Responsibilities

Planning and Analysis
Ensures that IT Service Delivery are coherent and consistent with overall IT strategy.
Liaises with finance, procurement and other support functions to get required vendor management work done.
Responsible for building personal relationships with stakeholders, managing the delivery of IT services to them; making sure that services are appropriately planned and delivered to meet user requirements
Project Management and Business Analysis activities as required
Work with different stakeholder, find out the requirements and document them with appropriate diagrams and explanations. Also produce solution architecture documentation, after speaking to the different technical teams.
Manage the delivery of IT services to ensure smooth day-to-day running, efficient project rollout, efficient use of IT and business resources.
Ensure the teams follow suitable SDLC and Release Management procedures.
Conduct Technical Reviews on code and proposed solution design.
Come up with alternate solution strategies, designs and architectures.
Should be able to challenge the existing designs and solution options, with justification and recommendations.
Demonstrate good knowledge of latest trends in Big Data, frontend and mobile development.
Skilled in Enterprise Java, along with knowledge of frameworks like Spring, Struts, Hibernate, Google Web Toolkit(GWT).
Hands on with Python, Linux and shell script.

Managing Outsourced Service Provider

Manages the solution delivery of the Client’s IT applications by the contracted outsourced service provider(s) or internal staff
Sets and manages IT service KPI’s (Key Performance Indicators) to ensure Quality of Service (QoS) and customer satisfaction.
Manages the outsourcing contract penalty system, and coordinate with the Finance and Procurement departments if any are to be applied.
Works with client's teams to review the optimum mix of insourced and outsourced responsibilities Reporting
Sets standards for performance and activity reporting.
Ensures that other IT staff develop and issue reports that meet the standards
Produces “roll up” reports for IT application activity and performance for senior management.

Competencies

Ability to prioritize and manage multiple projects and change requests;
Ability to rapidly establish a good working relationship with users and other professionals, e.g., software developers;
Ability to self-direct and work well under pressure to meet deadlines.
Ability to manage in a high demand/volume work environment with changing priorities.
Good communication skills and enthusiastic team player.

Qualifications

10 years’ of IT experience of which at least 4 to 5 years of solution architecture role, providing technical leadership and guidance.
Bachelor degree in Information Technology related degree (essential)
Certified in ITIL Skills (all essential)
Good knowledge of Microsoft Technologies such as ASP.NET/C#
Awareness of SharePoint and Microsoft Dynamics AX
Excellent awareness of new JavaScript technologies
Awareness of mobile development technologies such as Xamarin, Ionic
Awareness of PHP Content Management solutions
Awareness of SAP based solutions and modules
Good knowledge and experience of UML and technical design
Ability to manage and schedule work for in-house and remote development teams
Reasonable working knowledge of Microsoft Azure cloud infrastructure
Awareness of Information Security principles and practice
Fluent in English speaking, writing and presentations.
Good writing and report writing skills
Excellent communication skills
Ability to build strong working relationships with internal and external customers
Ability to identify IT training needs and be able to deliver
A commitment to equality, diversity and community engagement

Technical Lead / Application Architect