Requirements

Min. 2 years’ experience in the same filed
Experience in 4* or 5* operations (Hotel and/or cruise ships)
College Degree/Diploma or relevant apprenticeship in the F&B Service industry beneficial
Highly proficient in spoken and written English
Strong computer skills
Knowledge of HACCP
Self-organized, disciplined, and reliable
Team player
Problem solver, troubleshooter
Work under pressure and stressful situation
Smart presentation
Familiar to work in a multicultural environment
Outgoing toward guests
Having an eye for guests’ needs

Role and Responsibilities

Providing professional and courteous Service on designated workstations according to the Company standards and procedures
Welcoming and greeting of guests according to the Company standard
Guiding the whole cruise experience
Calling Suite-guests by their name at all times
Escorting guests to their Suites
Introducing Butler services, amenities, and facilities to Suite-guests
Responsible for Room Service (Suites) including serving early tea/coffee/breakfast, clearing trays, providing additional requested Minibar items (following up with the Restaurant Manager)
Restocking and expiration control of Minibar items
Refilling ice buckets for Premium Suites
Assisting in packing and unpacking for Premium Suites
Providing complimentary Laundry services to Suite guests
Providing shoe-shining services to Suite guests
Representing the host in Specialty-Restaurant (L'Amour, Portobello, La Rive)
Introducing menu and wine recommendations in Specialty-Restaurant
Ensuring accurate setup and constant smooth Service in Specialty-Restaurant according to the Company standard
Retaining full knowledge of Food & Beverage menu
Taking food and beverage orders via onboard system
Being aware of the guest's specific needs and dietary requirements and recommending suitable alternatives
Serving food and beverage items according to the Company standard and procedures
Performing special duties during additional F&B events such as Farewell Parties
Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
Ensuring proper set up as per Company standard including Set up and restocking of Tea/Coffee station
Preparing the River Café display
Providing Early-Riser- & Late-Breakfast
Preparing and assisting with Café lunch set up and Service
Cleaning and polishing of china, glass, and silverware
Informing Supervisor immediately about any guest complaint
Notifying Supervisor about breakage and damage of all equipment and machinery and record-keeping of breakage list
Maintaining cleanliness front and back of the house according to HACCP regulations.
Ensuring correct handling of all equipment and machinery
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Reporting any potential Safety hazards immediately

Side Tasks

Participating in scheduled trainings, briefings, and meetings
Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
Assisting with monthly inventories as per Supervisor's instruction
Assisting other departments as per Supervisor's instruction

Salary: starting salary in the first contract is 2.100€/month net

Contract type: Swiss, with all the benefits of the Swiss labour laws