Requirements

Min. 2 – 3 years’ experience as Restaurant Manager
Experience in 4* or 5* operations (Hotel and/or cruise ships)
College Degree/Diploma or relevant apprenticeship in the F&B Service industry beneficial
Highly proficient in spoken and written English
Budgetary knowledge
Strong computer skills
Knowledge of inventory and revenue
Knowledge of HACCP
Strong Leadership Skills
Self-organized, disciplined, and reliable
Team player
Problem solver, troubleshooter
Work under pressure and stressful situation
Familiar to work in a multicultural environment
Outgoing toward guests
Able to conduct training
Reflect at all time a positive can-do attitude
Well-groomed and maintain perfect hygiene standards

Role and Responsibilities

Overall responsible for ensuring professional and courteous service within the Food & Beverage department according to the Company standards and procedures
Active involvement in daily operations and leading service station if required, including serving food and beverage items according to the Company standard and procedures
Always being up to date with the Company standard operating procedures, particularly for the Food & Beverage department, and ensuring its implementation
Distributing information within the team and exchanging information between departments
Preparing the duty schedule following legal requirements
Familiar with all itinerary-related ports of call and shore excursions
Taking an active role in creating a positive environment between all departments onboard and encouraging an open and respectful communication
Conducting regular briefings and meetings ensuring smooth information flow for the crew and participating in Head of Department-Meetings conducted by the Hotel Manager
Conducting frequent training sessions for the Food & Beverage department
Ensuring proper welcome and introduction to the team of new joining crewmembers
Evaluating Restaurant, Bar team and Butlers in assistance with the Asst. Restaurant Manager and the Bartender and providing feedback to crewmembers including performance-enhancing action plans if necessary
Monitoring and ensuring necessary disciplinary actions are taken and administered according to the Company standard.
Supporting and encouraging talented crewmembers with further career steps, following the Company HR operating standard
Retaining full knowledge of Food & Beverage menu
Reaching cost, revenue and rating targets and implementing necessary improvements or actions if needed
Reviewing cruise questionnaires and addressing tops and flops within the Food & Beverage department, including taking appropriate actions if needed
Conducting quality checks
Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per the Company standard
Ensuring proper stock handling, including reaching cost targets and implementing necessary improvements if needed
Welcoming and greeting of guests according to the Company standard
Being aware of the guest's specific needs and dietary requirements and recommending suitable alternatives
Performing special duties during additional F&B events such as Farewell Parties
Ensuring proper set up as per Company standard
Public speaking such as menu presentations
Cleaning and polishing of china, glass, and silverware
Dealing with guest complaints and informing Hotel Manager if needed
Keeping a record of breaking list and monitoring amount of breakage and damage and notifying Hotel Manager if necessary
Responsible for ensuring and maintaining cleanliness front and back of the house according to HACCP regulations, including monitoring the compliance with legal requirements
Observing slow running stock items and expiration control of Restaurant and Bar products
Responsible for the monthly inventories, purchase orders including equipment items, and delivery control
Following up on pending maintenance/stock requests
Ensuring proper storage use
Ensuring correct handling of all equipment and machinery
Preparing and monitoring the department's vacation planning following the ships overall vacation plan
Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
Ensuring the Food & Beverage department has a full understanding of the designated Safety role, duties and in-port-manning
Reporting any potential Safety hazards immediately

Side Tasks

Participating in relevant Corporate training sessions
Fulfilling further job-related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off-loading
Assisting other departments as per the Hotel Manager's instruction

Salary: starting salary in the first contract is 3.000€/month net

Contract type: Swiss, with all the benefits of the Swiss labour laws